HomeMy WebLinkAboutReso - CC - 131-2025RESOLUTION NO. 131-2025
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BURLINGAME
AUTHORIZING THE CITY MANAGER TO EXECUTE A THREE-YEAR PROESSIONAL
SERVICES AGREEMENT WITH PACKET FUSION, INC. FOR SUPPORT AND
MAINTENANCE OF THE RINGCENTRAL TELEPHONE SYSTEM FOR $9,711, WITH
THE OPTION TO RENEW THE SERVICES ANNUALLY THEREAFTER;
AUTHORIZING THE CITY MANAGER OR HER DESIGNEE TO EXECUTE
AMENDMENTS TO ADD OR CHANGE SCOPE OF SERVICES AS NEEDED
WHEREAS, the City has been working with Packet Fusion since 2011 to support
the City’s legacy phone system; and
WHEREAS, the City also engaged Packet Fusion to manage the implementation
process of the new cloud-hosted RingCentral phone system due to its extensive
knowledge of Burlingame’s environment; and
WHEREAS, the City has migrated and fully utilized the RingCentral phone system
since late April 2025; and
WHEREAS, the Police Department, which receives a high volume of calls, needs
an additional layer of expertise and assistance; and
WHEREAS, a reliable telephone system is critical for employees to deliver high-
level services to residents; and
WHEREAS, Packet Fusion offers a service that provides both basic and advanced
support to the Police Department and the City’s Managed Service Provider.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF BURLINGAME
DOES HEREBY RESOLVE AND ORDER AS FOLLOWS:
The City Manager is hereby authorized to execute the Professional Services
Agreement with Packet Fusion, Inc., in the form attached hereto, for a three-year term at
a cost of $9,711, with the option to renew the service annually thereafter. The City
Manager or her designee is also authorized to amend the agreement with Packet Fusion
to add or change the scope of services as needed.
_____________________________
Peter Stevenson, Mayor
Docusign Envelope ID: 2FBBA22B-4E41-4C39-932D-39E2EEF92AB1
I, Meaghan Hassel-Shearer, City Clerk of the City of Burlingame, do hereby certify
that the foregoing Resolution was introduced at a regular meeting of the Burlingame City
Council held on November 17, 2025, and was adopted thereafter by the following vote:
AYES: Councilmembers: Brownrigg, Colson, Pappajohn, Stevenson, Thayer
NOES: Councilmembers: None
ABSENT: Councilmembers: None
_____________________________
Meaghan Hassel-Shearer, City Clerk
Docusign Envelope ID: 2FBBA22B-4E41-4C39-932D-39E2EEF92AB1