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Home My WebLink AboutAgenda Packet - LB - 2023.08.15CITY O p ipQRATED , City of Burlingame Meeting Agenda - Final Library Board of Trustees BURLINGAME CITY HALL 501 PRIMROSE ROAD BURLINGAME, CA 94010 Tuesday, August 15, 2023 5:30 PM Library Conference Room 1. CALL TO ORDER 2. ROLL CALL 3. PUBLIC COMMENT Members of the public may speak about any item not on the agenda. Members of the public may suggest an item for a future Library Board of Trustees' agenda during the public comment period. The Ralph M. Brown Act (the State local agency open meeting law) prohibits Trustees from acting on any matter that is not on the agenda. 4. APPROVAL OF MINUTES a. Approval of Library Board of Trustees Meeting Minutes for the July 18, 2023 Meeting Attachments: July 18, 2023 Minutes 5. CORRESPONDENCE AND INFORMATION a. July Statistics Attachments: Children's, Teen, Easton Stats Adult Services Stats 6. REPORTS a. City Librarian's Report Attachments: Report b. Presentation - Kathy Von Mavrhauser (Children's Department Manager) C. Collection Development Policy - (Action Item) Attachments: Collection Development Policy - Adult Services Collection Development Policy - Children d. Technology Lending Progressive Discipline (Action Item) Attachments: Suspension Guidelines City of Burlingame Page 1 Printed on 811012023 Library Board of Trustees Meeting Agenda - Final August 15, 2023 e. Foundation Report 7. OLD BUSINESS a. AMH (Action Item) b. Lane Room Uoarade - Discussion 8. NEW BUSINESS a. Age Friendly City Plan Attachments: Plan 9. FUTURE AGENDA ITEMS 10. ANNOUNCEMENTS 11. ADJOURNMENT Any writings or documents provided to a majority of the Library Board of Trustees regarding any item on this agenda will be made available for public inspection via www.burlingame.org. City of Burlingame Page 2 Printed on 811012023 Burlingame Library Board of Trustee Minutes July 18, 2023 I. Roll Call Trustees Present: Kris Cannon, Danielle Garcia, Elisabeth Ostrow Staff Present Brad McCulley, City Librarian Sidney Poland, Recorder Guests: Mark Lucchesi, Bill Van Niekerken (Candidates for Open Trustee Positions) Mike Nagler, Former Trustee II. Library Board of Trustee Minutes The Trustees unanimously approved the June 20, 2023 Board of Trustee Minutes. M/S/C / (Ostrow/Garcia). III. Correspondence and Information • An unsigned Comment Card from a member of the public questioning why the Library was flying the Gay Pride Flag during Gay Pride Month was read to the Trustees. No other comments, from the public either pro or con were received. • Trustees reviewed the June statistics for Adult, Teen, and Children. The most striking statistic was the number of class visits made to promote the summer reading program. IV. Public Comments Bill Van Niekerken introduced himself and gave an overview of his library experience at the Burlingame Library and for the San Francisco Chronicle. VL Reports A. Librarian's Report • Circulation Department — Four new hires have been added to the library staff as Library Aides. • _Law Enforcement Records Request Policy — This policy provides detailed procedures for any library director, manager or staff member who may have to respond to a request for patron records, computer/internet records, and video records. VII. Old Business A. AMH Brad, the City Librarian reviewed the payment schedule for the AMH with the Trustees. At the September 2023 meeting, there will be an Action Item on the Agenda for the Trustees to approve the withdrawal of $95,000 from the Silicon Valley Foundation which represents the first payment for the AMH. B. September Meet and Greet Date The Trustees agreed to postpone setting the date for the September event until the new Trustees are appointed. C. Art Update • "Offering Site" — The City Librarian, Brad, is working on the preparation of the plaque. The Larenzato family has requested that the type of marble (Carrara Bardiglio) be stated on the plaque. • The ribbon cutting for Owlbert Q. Feathers will be held on September 15, 2023. D. Lane Room Upgrade — The City Librarian, Brad, has been in discussions with Peter McDonald, Principal, of Smith, Fause and McDonald Inc. on the sound upgrade project for the Lane Room. As noted before, Peter McDonald was hired to construct the sound system in the Lane Room for the newly renovated library which was completed in 1997. VIII. New Business — There was not any New Business. IX. Future Agenda Item X. Announcements Laura Lin the Youth Poet Laureate for Burlingame and Hillsborough will read her poetry on August 14, 2023 6:OOPM at the Hillsborough Town Hall. Laura Lin will read her poetry at Burlingame City Hall on August 21, 2023. XI. Adjournment The meeting was adjourned at 6:30PM. The next meeting of the Burlingame Library Trustees will be held on August 15, 2023 5:30 PM in the Library Conference Room. Children's and Teen Monthly Statistics Jul-23 Children's Desk Reference Questions 930 Easton Branch Reference Questions 385 Programs Attendance STORYTIMES Easton Storytime indoors/in person 3 204 Thursday Outdoor Storytime 4 377 Friday Outdoor Storytime 4 428 Wednesday Baby Storytime 3 169 MONTH TOTAL STORYTIMES 14 1,178 TOTAL STORYTIMES FOR FISCAL YEAR 14 1,178 CLASS VISITS Preschool Class Visits at Schools Preschool Class Visits at Library 1 30 Elementary School Class Visits at Schools Elementary School Class Visits at Library Middle School Class Visits at Schools Middle School Class Visits at Library TOTAL CLASS VISITS 1 30 TOTAL CLASS VISITS FOR FISCAL YEAR 1 30 SPECIAL PROGRAMS FOR CHILDREN Family Fun Night July 11-- Germar the Magician 1 230 Family Fun Night July 18 -- DRUMM 1 170 Family Fun Night July 25 -- Cascada de Flores 1 193 Baby Sign Language in person 1 87 Food and Fiction for Tweens -- A Long Way from Chicago 1 10 Discover Science for Kids -- Dancing Raisins 1 18 Sewing for kids -- Owl Pillows 1 8 Bingo Bubbles and Books 1 102 Kids Chess 1 22 Wh000 Will Win Board Games 1 26 MONTH TOTAL SPECIAL PROGRAMS FOR CHILDREN 10 866 CHILDREN'S Running Total for fiscal year 25 2,074 SPECIAL PROGRAMS FOR TEENS Teen Tuesday -- Vegan Delights 1 14 Teen Tuesday -- Dessert Cafe 1 13 MONTH TOTAL SPECIAL PROGRAMS FOR TEENS 2 27 TEEN Running Total for fiscal year 2 27 Running Total ALL Children's & Teen for Fiscal Year 27 2,101 Special Notes Adult Services Stats July 2023 Program Date # Programs Attendance Sit N Stitch Tuesdays 4 12 Computer Drop -In Mon, Thu, Sat 10 15 Plant Exchange 7/8 1 48 Sound Healing 7/13 1 21 Make a Needle Felted Owl 7/26 1 140 Total 17 236 2022-2023 July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June total Programs 17 Attendance 236 2022-2023 July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June total Programs 21 19 16 17 29 16 27 33 28 23 31 29 289 Attendance 216 133 217 211 277 78 116 184 100 336 219 132 2219 Kanopy Month Plays Cost per play Kanopy Kids and K Series (Great Books) Monthly Invoice $5/month for unlimited plays July 280 $2 4 KIDS and $660 2023 16 Great Courses 300 total plays Pronunciator (Language Learning) New registrations Total registered users Sessions Top languages 2 203 9 Chinese, Italian vncesiry.com Sessions Searches run 41 1754 Hoopla New registrations Total circulations Average circ per person Total cost Average cost per circulation 76 308 2.9 $619.54 $2.01 Overdrive/Libby circulation eMagazines eBooks eAudiobooks total 377 4313 2392 7082 *Hoopla is a new streaming service that has no waiting time on eBooks, eAudiobooks, music, and more. Personnel Updates: on U City Librarian Report to Board of Trustees 15 August 2023 BUK NGAME Main Library Staff: Please welcome newly hired circ staff: o David Chavez Easton Staff: N/A General Updates: o Jolie MacMellan ML o Anni Johnson o Committees: Staff Development -- In 2022/2023 it was decided the Library could no longer meet on Indigenous Peoples Day (Columbus Day) for staff development for both Native American reasons and lack of enthusiasm for working on a holiday. In September staff development will be a series of 2-hour learning events based on skills and topics. An interest survey has been sent out to staff and we will use the results to create a schedule of events. o Policy: Technology Lending Progressive Discipline & Collection Development (see attached) o Facilities update: o PG&E EV Charger Update —the City is not required to remove fencing but a 13'x7' space is needed for a "transformer"- type piece of equipment so space is lost. Also, everything not on shelves must be removed during construction. o PLS/PLP (Peninsula Library System / Pacific Library Partnership) ■ Circulation supervisors are considering no longer sending collections notifications through Unique Management o Upcoming Library EVENTS o State Library News Desk Collection Development Policy Revised and approved by Burlingame Library Board of Trustees August 2023 The Burlingame Public Library was founded as a municipal public library in 1908. Beginning with a few thousand books, the Library now has over 203,000 items in two library buildings. The service area of the Burlingame Public Library is the city of Burlingame and 2/3 of the Town of Hillsborough. A separate contract exists for Burlingame and San Mateo's service to Hillsborough residents. The total service population is approximately 37,983. 1. Library Values, Vision, and Mission Statement We value: Encouraging inclusion and welcoming diversity Fostering literacy and life-long learning Making information easy and free to access Building community Delivering excellent customer service by an expert staff Nurturing innovation Protecting confidentiality and privacy Providing an equitable workplace with opportunity for growth Preserving intellectual freedom Our Vision: "An incubator for sharing information, imagination and innovation" Our Mission: "Burlingame Public Library. Awaken your curiosity. Spark your creativity. Strengthen your connections." II. Main Library and Easton Branch The main library serves as the central service point for most of the city and Hillsborough. The main occupies a 48,000 square foot building with a maximum collection size of approximately 225,000 volumes. The Easton Branch Library is a 3,000 square foot facility, with approximately 18,000 items in the collection. Easton was renovated in 2004 as a popular materials library, with an emphasis on serving children. III. Purpose of the Collection Development Policy This policy forms the guidelines for which library staff selects, acquires, and maintains library materials. Selection staff evaluates existing collections for current and community interest. The library seeks to support the values, vision, mission and needs of the community it serves. Iv. Collection Development Core Objectives • The Burlingame Public Library provides materials and information in a timely manner to meet customer's interests and needs, anticipating and responding to changing situations. The library strives to provide a balance of viewpoints in the collection. • Provide materials for lifelong learning, and work with parents, educators, and students to strengthen community partnerships to help children achieve success in educational goals. Assist in support of student assignments and classroom support. • Link customers to the information and resources they need and request. • Be proactive in providing materials, programs and facilities that meet the community's information, recreational and entertainment needs. Selection Criteria Among the criteria selectors use for inclusion of materials in the library collections are: • Popular interest • Critical reviews, accuracy, literary merit • Local or national significance • Importance of the subject matter to the community • Enduring value • Clear presentation and readability for the intended audience • Need for materials reflecting all sides of issues • Author's reputation and significance as a writer • Reputation of publisher • Price, budget, space considerations • Availability of material elsewhere • Format • Quality of the physical format NOTE: To be selected, materials should meet some, but not necessarily all, of the above criteria. VI. Materials Selection Responsibility Selection of materials rests ultimately with the City Librarian. The City Librarian oversees the selection process and fund allocation. The professional staff is responsible for areas of the actual selection, maintenance and currency of the collection. Library materials are ordered centrally at the main library, to coordinate and streamline the order process. Ordering is done electronically to streamline the order process, and give the selectors more tools to provide greater timeliness and efficiency of ordering. eBooks are also ordered online and the responsibility for selection is shared by all PLS libraries. VII. Current Trends in Selection of Materials The major collection -finding tool is the Peninsula Library System database integrated library system, which is a shared service database of all holdings of the 9 library jurisdictions in the Peninsula Library System. The system also shares expenses in subscriptions for selected electronic databases to streamline the finding of information on the Internet. Professional librarians are skilled in accessing information in books, media, and electronically. VIII. Selection Tools Librarians use a wide variety of selection tools including the traditional professional journals such as Library Journal, Kirkus Review and Publisher's Weekly. Librarians and library staff are encouraged to review local and national bestseller lists, read widely in magazines and newspapers. This helps selectors keep in tune with our community. IX. Material Formats Materials are purchased in a variety of formats, which are appropriate for library use. • Books / Printed Materials By far the largest portion of our libraries square footage is currently devoted to books and the printed word. Both hardback and paperback books are purchased. Quality paperbacks are cataloged and added to the collection. Mass -market paperbacks are purchased or arrive as gifts and are added to a non -cataloged collection. • Media The library collects media in a variety of formats. The current media types include audio -book CD's; music CD's; DVD's. Media formats change often, so librarians remain aware of trends in media publishing formats and popularity. Several staff members who specialize in this area select materials, but all selectors are encouraged to give input on the process, particularly in the area of audio books. • Electronic Resources Due to the often -high price tag of electronic resources, the cost of expensive electronic resources is shared in partnership with other Peninsula Library System libraries. This helps with obtaining the best price for the databases ordered and helps all of the libraries promote the materials to our communities. Staff does not purchase an electronic database when the information in it can be found more readily and more economically in a print source or on the Internet. The necessity of training staff and public is a major consideration in the selection of electronic resources. Related issues include: • Ease of use • Type of searching provided • Subject matter • Back files for subscription databases • Timeliness of information • Open source availability • Patron use X. Language of Materials Although the library service area consists primarily of English speaking residents, there is a significant number of the population who speak: • Chinese • Japanese • Korean • Spanish • Russian The Library has cataloged (searchable) materials in a variety of languages. When the Library is unable to fully catalog an item because of a lack of cataloging librarians who speak other languages, we may choose to add the item as a non -cataloged item, which can be found while browsing in the library but will not show up in the online catalog. The Library has non-English language materials in both the adult and children's collections. XI. Selection of Materials- Fiction • Fiction Guidelines: The Library collects current popular fiction and genres such as romance, mystery, science fiction, and fantasy, etc. Titles selected should be well reviewed in major sources such as Publisher's Weekly, Library Journal, Kirkus Reviews, and Booklist. Marginal purchases should be avoided, but will be considered based on potential usage across the Peninsula Library System. The library is seeking to create a diverse collection that balances popular titles that meet community demand and a breadth of titles that meet long term needs. • Multiple copies: Multiple copies of titles by a bestselling author might include anywhere from 2 -5 copies and should be monitored on a monthly basis by the fiction selectors as well as the non-fiction selectors. Author interviews, online, in local newspapers, or on television, and speakers at local lecture series are good authors to consider for additional copies in the collection. • Fiction "Classics": Fiction classics from the last two centuries should be represented in multiple copies in the collection as needed. Many of these are suggested reading for high school and college students and clean, well -produced editions of Twain, Hemingway, Toni Morrison, Tim O'Brien, Barbara Kingsolver, etc. should always be available. XII. Selection of Materials- Non -Fiction • Non -Fiction Guidelines. The Library collects current, popular non- fiction in a wide variety of subject areas to provide a well-rounded collection. Books and other material should meet the standard of wide ranging interest to our community, including social, cultural, informational, and recreational needs. Collection purchases should be aimed at potential use and quality of materials. Materials should be available for student use, lifelong learning, children beginning to read, support of school curriculums, and appreciation of literature. Balance should be obtained as much as possible in political, religious, and other areas of the collection where there are many sides to an issue. • Non -Fiction Academic to Popular Approach A more popular collection policy emphasis is replacing Burlingame's former emphasis on a more academic approach to collections. The public library serves the general reader as its first priority. College students, writers and others in the academic world should certainly be considered when selecting materials for the collection, but we are not specifically purchasing materials for an academic setting. There are other local resources for these users. We purchase popular items, which will be used in both the short term and the long term by library users. For example, multiple copies of best sellers should be purchased, but multiple copies of Emily Dickinson's poetry should also be available. Multiple copies of popular travel guides (one of the highest circulating areas) should be available to the user. • Monthly Management Reports Popular areas, as seen on our Monthly Management reports help staff decide whether to purchase multiple copies in high interest areas: civil service exam books, gardening, cooking, computers, travel, and large print. • Multiple copies of Bestsellers If multiple copies of best sellers are purchased in the non-fiction areas, care will need to be taken by the selector to weed the multiples down to a manageable number before they are relocated to the main stacks. • What constitutes a Bestseller? As with fiction, selectors should use the bestseller lists in newspapers, magazines and on the PLS web page for local holds. This is a good indication of what is being read and requested. "Hold" lists should be checked weekly against holds in the online system. Care should be taken to be aware of authors who are appearing locally, have a regular television show, or other public relations, which could make the books more popular with readers. The demand portion of Baker and Taylor's TS360 can be a valuable guide for gauging demand for BPL. 0 Formula for Holds In general, BPL has purchased a second copy at the point where we have 7 holds on a title. This may continue at the selector's discretion for highly popular items. • Guidelines for Reference Books. Reference materials in all formats should be purchased to support the mission of the library to assist users in finding information. In some cases, information is best sought in printed sources; in other cases information is better presented on the Internet or in an online database to which the library subscribes. Staff will attempt to balance the collection formats for usefulness, accessibility, and cost control. Less reference materials are being printed these days, since information may change frequently and are more easily update online. • Guidelines for Standing Orders. Standing Orders with a vendor for every edition or every other edition of a title when published is a handy means of acquiring materials we know we wish to have on an on -going basis. However, the Standing Order List should be reviewed at least bi-annually to monitor usefulness of materials and cost. In the past, many standing orders have risen dramatically in cost over time, when there are actually other titles, which have taken their place, which are less expensive. • Guidelines for Periodical Collections As of 2016/2017, the Library holds over 400 subscriptions to magazines and periodicals. Following the Renovation of 2015, a number of decisions were made to reduce the number of titles received, reduce the retention of back runs, and increase an awareness of the accessibility of information in the magazines in online databases. Print magazines selected for the library collection should: 1. Enhance the library's print and electronic collections 2. Be of a popular nature 3. Circulate well to our users. A more specific Periodical Collection Policy will be drafted in the future. xIII. Gifts to the Library Library users are welcome to give the library books and media in good condition, with the understanding that all gifts become the property of the library with no donor restrictions. Once given, no gift material can be returned to the donor. All items must comply with some basic criteria: no mold, no damp books, etc. There is a specific policy for donations of books to the library. Textbooks are generally not added to the collection. Staff reviews titles donated and if a selector wishes to add items to the collection they will initiate the action with Technical Services staff to do so. Books, which are not added to the collection, are given to the Foundation for their on- going sales. The library does not have the expertise to appraise books for tax purposes. However, a receipt may be given to the donor stating the number of items given and she/he may assign a value to the items for tax purposes. Gift materials will be added to the collection only when they meet the same criteria and standards as for purchased materials. In no case will a gift be added to the collection solely because it is a gift. XIV. Request for Reconsideration Material in the collection will be reconsidered upon completion of a "Request for Reconsideration" form (see attached). The Board of Trustees defends the principles of Freedom to Read and to view, and declares that whenever censorship is involved no materials shall be removed from the library except by a unanimous vote of the Board of Trustees. Av. De -Selection and Maintenance of the Collection The Burlingame Public Library's collection has been built to reflect the needs of the community we serve over time. Since our public is using materials in new ways with many resources available online, our analysis of the use of the collection has changed. De -selecting, or weeding, is an integral part of collection development. Weeding studies have shown that circulation increases with weeding because users are better able to find materials they are seeking, and because the collection looks more inviting and appealing. Weeding keeps the collection current, vital and useful for the community and makes room for newer materials. Briefly, items, which are weeded, are: • Outdated, misleading, inaccurate • In poor physical condition (moldy, shabby, torn, yellowed, etc • No longer being used • Duplicate copies that are no longer in demand Weeded materials in reasonable condition are sold in the on -going Library Foundation book sales. We regret that we are unable to save items for our users to purchase. Items which do not meet the above criteria may still be kept if they are historical or of local interest. The Special Collections room contains a number of unique items, which are either a valuable example of the bookmaker's art or of local historical interest. XVI. Recycling of Library Discards In an effort to honor the environment and make the best use of the taxpayer's investment in the library, the Library recycles discarded library materials in a variety of ways. • Discards may be sold in the Foundation Book Sales, which raises funds for new collections and programs. • Discards may be sold by the Foundation on eBay, Amazon, or other online systems to raise funds for on -going library operations. • Discards, which do not meet the above criteria, may be physically recycled through local organizations such as St. Vincent De Paul or other organizations that are able to use these materials rather than going to landfill. Collection Development Policy: Children and Teens Materials The following policy relates to the collection development for library materials for younger readers. It is a permanent part of the library's collection development policy. It was revised and updated June 20, 2006, approved by the Library Board of Trustees. May 15, 2006 (updated March 2017) I. Children's and Teen Collections Burlingame Public Library encourages children, teens, and families to become life-long readers and library users. A love of books and reading develops the imagination, expands the young person's world, and promotes success in school. While the Children's and Teen collections may have materials of interest to students of librarianship and children's literature, the collections are developed primarily for the intended audience of children and teens. As in all of literature, any given item may be controversial to someone, and it is the parent or guardian who has responsibility for the library use and reading choice of minors. Selection criteria for juvenile and young adult materials are the same as for all other library materials and include popular interest, positive critical reviews, and importance of the subject matter to the community, as well as other considerations detailed in Section V of this policy. Selection tools include such professional journals as Kirkus Reviews, Booklist, School Library Journal, Bulletin of the Center for Children's Books, the Horn Book, and VOYA. II. Children's Materials The Children's collections serve children from birth through approximately fifth grade and early middle school, as well as their parents, caregivers and teachers. The library provides fiction and non-fiction books and other media at all reading, viewing and listening levels, for recreational use, general information and for homework and curriculum support. III. Children's Collections for Different Age Groups • JE--Picture Books. These are usually written and illustrated for the young child, and generally designed for adults to read to children. While the text and pictures complement each other, these books are primarily pictures. • J.E.-Beginning to Read. This collection is intended for children learning to read on their own, and characterized by controlled vocabulary, large print, limited words per page and a limited number of pages. (Grades K-2) • JY-Beginning Chapter Books. This collection includes short fiction that is not primarily pictures, usually has chapters, with simple vocabulary and a limited number of pages. (Gr. 1-3) • J-Fiction. This collection serves children from approximately late third grade through early middle school and includes all genres such as realistic fiction, mystery, science fiction, and fantasy. These books are usually more than one hundred pages in length, in chapters, and with few illustrations. 11 • Juvenile Non-fiction. This collection includes material intended to cover information needs of preschool through middle school students. The subject matter, vocabulary, and format are age -appropriate to enhance the understanding of the reader. • International Languages — This collection includes both print and audiovisual materials in Spanish. Also included are print materials for children in Japanese, Chinese, Korean, French and Italian. • Browsing collections: These non -cataloged collections include board books for toddlers and paperback fiction for all ages. • Books on CD. Primarily fiction for children from kindergarten through early middle school. There is also a small collection of children's non-fiction and picture books with CD. • DVD's. Primarily feature films for children of all ages, although age- appropriateness varies widely between preschool and older children. There is also a small collection of children's non-fiction DVDs and Spanish feature films for children. IV. Teen Materials The Teen collection is a transitional one, developed for readers between the Children's and Adult collections. It serves youth in middle school, approximately seventh and eighth grades, and high school. This age range, from 12 to 18, has been identified for particular service by the Young Adult Library Services Association of the American Library Association. The Teen collection includes fiction books in both print and audio format. There is a cataloged non-fiction section for teens as well as graphic novels and manga. There is a small collection of Spanish fiction. To maintain teen interest, the collection is intended to be constantly changing and aesthetically appealing. Most material in this collection is popular fiction written for and marketed to youth in the 12 to 18- year -old age group. Teen fiction usually features teen characters and current subject matter specifically of interest to teens. That subject matter may include more mature and controversial topics. Because adolescence is a time of emerging independence and transition to adulthood, teens are interested in exploring controversial developmental and social issues. The literature in this collection will include a wide range of age -appropriateness, as the experience and maturation level of a 12-year-old entering middle school may be quite different from that of an 18-year-old high school senior. It is the responsibility of parents to assist their teen children with selection of appropriate materials. All children mature at different rates, and material selected by one child may not be appropriate for another, even another child of the same age. Teens may also access a wide range of materials for homework support and personal interest in the Children's and Adult fiction and non-fiction collections. Collection Development Policy: Children and Teens Materials The following policy relates to the collection development for library materials for younger readers. It is a permanent part of the library's collection development policy. It was revised and updated June 20, 2006, approved by the Library Board of Trustees. May 15, 2006 (updated March 2017) . Revised July 2023. I. Children's and Teen Collections Burlingame Public Library encourages children, teens, and families to become life-long readers and library users. This love of books and learning helps develops reading ability and imagination, informs about the world, and entertains. The collections are developed primarily for the intended audience of children and teens. As in all of literature, any given item may be controversial to someone, and it is the parent or guardian who has responsibility for the library use and reading choice of minors. Selection criteria for juvenile and young adult materials are the same as for all other library materials and include popular interest, positive critical reviews, and importance of the subject matter to the community, as well as other considerations detailed in Section V of this policy. We particularly note that the collections are built with equity in mind to be sure that all viewpoints are represented. Our diverse collection will include content by and about many cultures, races, genders, and abilities allowing for a wide variety of experiences and stories to be represented. Selection tools include such professional journals as Kirkus Reviews, Booklist, School Library Journal, Bulletin of the Center for Children's Books, the Horn Book, and VOYA as well as a wide variety of current diversity and equity resources highlighted by Association of Library Service to Children (ALSC) such as, but not limited to We Need Diverse Books or Diverse BookFinder for example. II. Children's Materials The Children's collections serve children from birth through approximately fifth grade and early middle school, as well as their parents, caregivers and teachers. The library provides fiction and non-fiction books and other media at all reading, viewing and listening levels, for recreational use, general information and for homework and curriculum support. Priority is given to materials of current interest to children. Those works that contain information that is dated or misleading will be reviewed. III. Children's Collections for Different Age Groups • JP --Picture Books. These are usually written and illustrated for the young child, and generally designed for adults to read to children. While the text and pictures complement each other, these books are primarily pictures. • JBR -- Beginning to Read. This collection is intended for children learning to read on their own, and characterized by controlled vocabulary, large print, limited words per page and a limited number of pages. (Grades K-2) • JY-Beginning Chapter Books. This collection includes short fiction that is not primarily pictures, usually has chapters, with simple vocabulary and a limited number of pages. (Gr. 1-3) • J-Fiction. This collection serves children from approximately late third grade through early middle school and includes all genres such as realistic fiction, mystery, science fiction, and fantasy. These books are usually more than one hundred pages in length, in chapters, and with few illustrations. There is also a small large type juvenile fiction collection filed within the J- Fiction collection area. • Juvenile Graphic Novels: This collection may include fiction and non-fiction, and is intended to provide entertainment and information for readers using primarily images, with text and dialog working together to propel the narrative. • Juvenile Non-fiction. This collection includes material intended to cover information needs of preschool through early middle school students. The subject matter, vocabulary, and format are age -appropriate to enhance the understanding of the reader. • International Languages —This collection includes both print and audiovisual materials in Spanish. Also included are print materials for children in Japanese, Chinese, Korean, French and Italian. • Browsing collections: These non -cataloged collections include board books for toddlers, paperback fiction for all ages as well as a small non -cataloged non-fiction collection. • Books on CD. Primarily fiction for children from kindergarten through early middle school. There is also a small collection of children's non-fiction and picture books with CD. • DVD's. Primarily feature films for children of all ages, although age- appropriateness varies widely between preschool and older children. There is also a small collection of children's non- fiction DVDs and Spanish feature films for children. • Children's Music —This collection's format is compact discs and contains film soundtracks, folk music, children's artists, pop music, and world music. It is selected specifically for children under the age of 13. IV. Teen Materials The Teen collection is a transitional one, developed for readers between the Children's and Adult collections. It serves youth in middle school, approximately seventh and eighth grades, and high school and is developed with teen readers in mind. The Teen collection is a popular collection including fiction in print and audio as well as a small cataloged non-fiction section for teens. It also includes graphic novels and manga written for a teen audience. There is a small collection of Spanish fiction. As teen popular interests are rapidly changing, this collection is ephemeral so is updated and weeded frequently. Most material in this collection is popular fiction written for and marketed to youth in the 12 to 18- year-old age group. Teen fiction usually features teen characters and current subject matter specifically of interest to teens. That subject matter may include more mature and controversial topics. Because adolescence is a time of emerging independence and transition to adulthood, teens are interested in exploring controversial developmental and social issues. The literature in this collection will include a wide range of age -appropriateness, as the experience and maturation level of a 12-year-old entering middle school may be quite different from that of an 18-year-old high school senior. It is the responsibility of parents to assist their teen children with selection of appropriate materials. All children mature at different rates, and material selected by one child may not be appropriate for another, even another child of the same age. Burlingame Public Library Progressive Tech Lending Suspension Guidelines The Burlingame Public Library's technology lending rules apply to all patrons. When the lending policy is serially violated, and patrons act in a way that disrupts or interferes with other patrons' use of the Library's technology lending program, the following steps will be taken: 1. Patron is given a verbal warning after the third time of a lending item being overdue, informing them another late return will result in Technology Lending Suspension for three months. 2. After the fourth overdue return, the patron will be placed on Technology Lending Suspension with both a verbal and email notification sent. A message will be placed in the account to inform Lower Level Desk staff about the suspension, and when the suspension is relieved. 3. After the three-month period, the patron will receive an email notification that they are no longer under Technology Lending Suspension and can resume lending. 4. If a patron is placed in a second iteration of Technology Lending Suspension, the suspension period will increase to six months. 5. The final step, if the behavior continues after a second suspension period, is to inform the patron they are banned from technology lending while the matter is taken up in a formal process with the Board of Trustees. In this case, they face the possibility of being suspended from checking out technology for one year. BURLINGAME �• Age -Friendly City Burlingame Age -Friendly 3-Year Action Plan 2024-2027 ' l . L�►1� 111111 / �- �� GITY �r CITY OF BURLINGAME 'THE TRUE MEASURE OF ANY SOCIETY CAN BE FOUND IN HOW IT BURLIN AME TREATS ITS MOST VULNERABLE - C A L I H O R N I A MEMBERS' In August 2021, the City of Burlingame was formally designated • an Age -Friendly City by the World Health Organization and AARP. This designation marked the beginning steps in Burlingame's Age - Friendly journey. The City of Burlingame prides itself on strategic and smart planning. As our commitment to being a part of the Age -Friendly network, we are developing an action plan that encompasses our values and vision and provides for sustainable growth. While we recognize that an Age -Friendly City is truly a city for all ages, we hope that by implementing this action plan, we will build a stronger community and keep older adults socially engaged, informed, and healthy. Below are the 11 goals developed for this first three-year action plan. Although the Recreation Division and Library Department have been primarily responsible for this project up to a certain point, The City will engage with other City partners to expand our reach as we make progress toward these goals, which are: 1. Create a safe, accessible city for all ages. 2. Improve mobility options for older adults. 3. Provide a continuum of services and programs that support older adults' ability to age in place. 4. Provide an avenue for input on future 55+ housing policies and projects. 5. Increase the variety of opportunities and programs that meet the diverse needs and culture of our community. 6. Decrease the stigma of aging and ensure that older adults remain engaged in the community. 7. Promote and increase opportunities that utilize the contributions and skills of older adults in impactful ways in the community. 8. Improve communication strategies that will increase the dissemination of information to more residents. 9. Ensure that older adults are aware of and included in emergency preparedness operations. 10. Ensure access and adapt our services and programs to support the changing needs of our population. 11. Increase access and use of technology that keeps seniors engaged and supported in the community. 2 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Table of Contents Overview of Age Friendly Cities Planning page 4 8 Domains of Livability and Examples page 5 Domain 1: Outdoor Spaces and Buildings page 8 Domain 2: Transportation Strategies page 10 Domain 3: Civic Participation and Employment page 12 Domain 4: Communication and Information page 14 Domain 5: Respect and Social Inclusion page 16 Domain 6: Social Participation page 17 Domain 7: Community Support and Health Services page 19 Domain 8: Housing page 22 Implementation Strategy and Community Profile The City of Burlingame page 24 City Government page 27 Demographic Profile of Burlingame Residents page 29 Burlingame's Age -Friendly Process page 31 Overview of Current Age -Friendly Efforts page 35 3 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Overview of Age -Friendly Cities Purpose of Age -Friendly Cities The concept of Age -Friendly cities was initiated from a study that the World Health Organization (WHO) developed to address two major global trends — rapid aging and increasing urbanization. From this study, WHO identified eight domains at the core of age -friendly cities and then developed a checklist that cities could use to assess their "age -friendliness." The world is rapidly aging: the number of people aged 60 and over as a proportion of the global population will double from 11% in 2006 to 22% by 2050. By then, there will be more older people than children (aged 0-14 years) in the population for the first time in human history. (1). Developing countries are aging at a much faster rate than developed countries: within five decades, just over 80% of the world's older people will be living in developing countries compared with 60% in 2005. (2). At the same time, our world is a growing city: as of 2007, over half of the global population now lives in cities. (3). Mega -cities, that is, cities with 10 million inhabitants or more, increased tenfold from 2 to 20 during the 20th century, accounting for 9% of the world's urban population by 2005. (4). The number and proportion of urban dwellers will continue to rise over the coming decades, and particularly in cities with fewer than five million inhabitants. (5). Again, this growth is happening much more rapidly in developing regions. By 2030, about three out of every five people in the world will live in cities, and the number of urban dwellers in the less developed regions will be almost four times as large as that in the more developed regions. World Health Organization. (2007). Global age friendly cities: a guide 4 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN The Eight Domains of livability gU1�i ENVIROrJ/yENl i OUTDOOR SPACES AND / BUILDINGS THE 8 DOMAINS OF TRANSPORTATION ,W* SOC14L ENVIRONMEN [fill III 11•Z•I.S17eTo*W1i,U7 1111D71►[41 • Environment • Green spaces and walkways • Outdoor seating • Maintained Pavements • Traffic enforcement TRANSPORTATION • Affordability • Reliability and frequency • Key travel destinations • Age -friendly vehicles • Specialized transport services • Priority seating • Transport drivers CIVIC PARTICIPATION AND EMPLOYMENT • Volunteering options • Safe Cycle paths • Public Safety • Convenient Services • Accessible Buildings • Public toilets • Safety and comfort • Transport stops and stations • Transit information • Accessible Taxis • Regulated roads • Driving competence • Parking • Training 5 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN • Accessibility • Entrepreneurship • Civic participation • Pay • Valued contributions COMMUNICATION AND INFORMATION • Information offers • Automated communication and • Oral communication equipment • Printed information • Computers and the Internet • Plain language RESPECT AND SOCIAL INCLUSION • Respectful and inclusive services • Public education • Public images of ageing • Community inclusion • Intergenerational and family • Economic inclusion interactions SOCIAL PARTICIPATION • Accessibility of events and activities • Promotion and awareness of • Affordability activities • Facilities and settings • Addressing isolation • Fostering community integration HEALTH SERVICES AND COMMUNITY SUPPORTS • Service accessibility • Voluntary support • Offer of services • Emergency planning and care • Affordability • Community integration • Design • Housing options • Modifications • Living environment • Aging in place It is important to note that these domains often overlap each other. For example, if you don't have adequate transportation, that can affect social participation opportunities. Likewise, if there is not adequate communication, that can impact someone's social inclusion in the community. From this work, WHO developed a process where cities and counties could apply to be part of the WHO network of age -friendly cities and make a commitment to take steps towards enabling people of all ages and abilities to 6 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN be part of their community (WHO, 2007). Once cities submit their initial application, they have two years to develop a three-year action plan for WHO and then continually evaluate and adjust progress. Alongside WHO, AARP also supports this work through its network of Age -Friendly Communities. AARP assists cities by facilitating their enrollment in the WHO and AARP network and provides assistance in navigating through the assessment and implementation process (AARP, 2014). When cities or counties apply for an age - friendly designation, they are making the "commitment to actively work toward making their city or county a great place to live for people of all ages" (AARP Livable Communities). AARP provides a four -step framework for a five-year, age -friendly program cycle, (1) City enters a network, (2) Planning phase (years 1-2) — assessments/action plan, (3) Implementation and evaluation (years 3-5), and (4) Continuous improvement (year 5+). The purpose of the Age -Friendly Burlingame Plan is to: ❖ Support quality of life for the aging population. ❖ Improve community coordination to support livability at later stages of life. ❖ Increase communications among City departments for projects that affect the 55+ population. ❖ Provide a framework for implementing Age -Friendly initiatives. Artion Plan This Plan aims to create goals that promote opportunities for older adults to be engaged in each age -friendly domain. The Plan addresses some of the current barriers older adults face in the community and takes steps toward decreasing these barriers so that there is equitable access for all ages to enjoy a high quality of life in Burlingame. The action plan is broken down into eight domains, with a brief overview of some survey findings or statements of need, followed by a goal and then strategies to take to reach the goal. This Plan is an implementation strategy that summarizes the goals and identifies the potential community partners, approximate funding required, and metrics staff will use to identify success and a timeline. Information taken from the community survey done in our first phase of work is incorporated further into this Plan. 7 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 1: Outdoor Spaces and Buildings Survey Results Many of Burlingame's outdoor spaces and buildings received high ratings in the community survey. The survey and focus groups found that while people enjoy having parks and community buildings in their area, access could be improved by creating safer walking paths and encouraging business development that is responsive to the needs of older customers. • 80% felt it was either very important or extremely important to have well -maintained and safe parks within walking distance of their home. • 95% indicated sidewalks that are safe and accessible are important priorities for them. • 87% responded that it was very important or extremely important to have well -maintained public buildings and facilities that are accessible. Goal: To Create a Safe and Accessible City for All Ages to Utilize Strategies 1. Promote pedestrian safety Work with partners to provide education, develop walking groups, partner with Burlingame Police Department to provide workshops, and recruit advocates. Community PartnersJOL i Responsible Department(s) ,cal Impact —ALmeframe ff -.0 30. I � 2. Forum to promote walkability and safe transit options Same as above. .. . . - . . TSP Commission PW & PD NA 1 1-2 Years 3. Utilize parks to promote exercise and programming opportunities Age -friendly equipment and spaces for senior programming in all parks. P&R Commission I P&R I NA I Continuing 4. Engage local businesses in age -friendly practices Host workshops on age -friendly suggestions and create a list with senior -friendly ideas. . 11 11 1 . B .. Broadway BID CD NA 1-2yrs then Downtown BID Ongoing Chamber of Commerce 8 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN 5. Adopt a Vision Zero Plan with objectives for seniors Council has approved moving forward with the development of this Plan. TSP Commission I PW I $500k FY23/24 1 1-2 Years 9 1 P a g e Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 2: Transportation Strategies Survey Results Seniors in Burlingame are highly reliant on their cars as a way to remain independent and are hesitant to ask others for assistance. This shows the importance of developing alternative options to promote mobility that is convenient and safe for seniors to use. According to the 2020 census, almost 2,500 seniors in Burlingame are over 75 years old, an age at which, per a 2017 Insurance Institute for Highway Safety report, seniors are less likely to have a driver's license or have decreased the amount they drive. In the area of transportation, the survey showed the following: • 93% of those surveyed drove themselves — followed by walking, using taxis or Uber/Lyft, biking, accessing public transit, and then asking others to drive them. 83% felt it was very important or extremely important to have affordable, accessible, and convenient transportation along with special transportation services for those with disabilities. 89% noted it was either very important or extremely important to have safe and reliable public transportation, including safe stops and waiting areas. • Over 90% felt the following were very important or extremely important: well -maintained streets, easy -to -read traffic signs, enforced speed limits, well -lit streets, and safe intersections. Goal: To Improve Mobility Options for Older Adults Strategies 1. Develop a transportation guide for older adults and encourage the use of available transit options. Identify transportation providers in Burlingame and provide training for public transit. Partners � ResponsibleCommunity .. .. Senior ride programs Possibly a project for a Low — fees for 1-2 Years via 211 SMC, San summer intern or high instructors Mateo County Senior school intern Mobility Guide, SAMTRANS, CalTrain 2. Offer Driver Safety Classes and look for ways of facilitating the DMV process. Refresher courses for seniors. Help with DMV appts. Online and written practice tests. Partners ResponsibleCommunity ..Impact Local businesses Possibly through the P&R or NA 1-2 Years that specialize in Community Center. driver's education. 101Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN 3. Look for ways to partner with local transportation services. Help with Clipper cards, new bike share programs, micro -mobility, and rideshare. Community Partners Responsible Department(s) Fiscal Impact Timeframe EnvironmentalBPAC, Citizens Director of Sustainability I Year and ongoing • 4. Implement a transportation shuttle program, including the former Burlingame Trolly. Define demand and area to be served, hold community meetings, and identify cost and funding resources. Partners ResponsibleCommunity ..Impact Broadway BID, CD High - Would 1-2 Years and then Downtown BID, and need a sustained ongoing. Very Chamber of funding source. dependent on Commerce, hotels, and funding and other businesses. demand. 5. Research the potential for Senior Safety Zones with reduced speed limits and enhanced safety and lighting. Could be included in the Vision Zero plan and at intersections near senior living. Community Partners Responsible Department(s) Fiscal Impact Timeframe CommissionTSP of Zero Plan Vision Zero plan 111Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 3: Civic Participation and Employment Survey Results The Corporation for National and Community Service (CNCS) did a study in 2015 to look at the health benefits of volunteering as an older adult. The study found that two-thirds of the volunteers reported a decrease in their sense of isolation along with fewer symptoms of depression (Hayes 2016). When asked about civic engagement and employment, the surveys and focus groups highlighted the following: • More than 70% felt it was very important or extremely important to have: a range of volunteer activities to choose from that are easy to find, adequate volunteer training, and the opportunity to participate in decision -making bodies. Of the 41% that were still employed in some manner, 58% said it was very likely or extremely likely that they would continue to work for as long as possible. Having a range of flexible job opportunities and job training opportunities was very important or extremely important to 58% of the respondents. Goal: To Promote and Increase Opportunities that Utilize the Contributions and Skills of Older Adults in Impactful Ways in the Community. Strategies 1. Promote job opportunities and provide employment training workshops for older adults. Dedicated space at the senior lounge for work and volunteer opportunities. Partner with local groups to provide job fairs targeted at seniors. Maybe a booth at the Chamber events. Community Partners Responsible Department(s) Fiscal Impact Timeframe Chamber of P&R and City Hall staff Low - Can get Annual Event Commerce donated food and ask the Chamber to consider sponsoring or hosting. 2. Increase awareness and range of volunteer opportunities. Share opportunities via the newsletter and develop a plan to help market these opportunities. Community Partners Responsible Department(s) Fiscal Impact Timeframe Chamber of P&R, Library, and City Hall Low - Easy to include 1-2 Years Commerce staff in the current newsletter. 3. Engage seniors in local government. 121Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Council members hold office hours during the day to increase senior involvement. Council members meet two at a time and are encouraged to apply for commissions. Community Partners Responsible Department(s) Fiscal Impact Timeframe All departments and City Council All departments and City Council Low Continuing 131Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 4: Communication and Information Survey Results Burlingame prides itself on being a diverse community. One of the issues identified in the general Plan was how to increase the participation of diverse residents, such as those for whom English is a second language or those who are foreign -born. In the area of communication and information, the following highlights were identified. • 92% turned to the internet for resources for older adults, and 88% used resources from senior centers. • More than 90% felt it was either somewhat important, very important, or extremely important to have the following: access to community information in one central source, clearly displayed printed community information in large lettering, free access to computers and the internet in public places, and community information that is delivered in person to those who may not be able to leave their home. • 82% would prefer community information available in several different languages. Goal: Improve Communication Strategies that will Increase the Dissemination of Information to More Residents. Strategies 1. Make sure printed information is more accessible. Work with large type options for websites, other media, and signage. Increase senior newsletter circ. Make sure materials are available in different languages. Install bulletin boards outside of Main Library. Community Partners Responsible Department(s) Fiscal Impact Timeframe LibraryWebsite and social media team. Continuous 2. Coordinate information sharing among community partners. Display services about partner agencies throughout the community and increase awareness of 211. Partners ResponsibleCommunity ..Impact City staff in various Various community -facing city Low 1 Year locations. locations such as the Library, Community Center, and City Hall. 3. Increase access to technology through resources and programs. Coordinate and promote technology libraries at the Library. Community Partners Responsible Department(s) Iscal Impact Timeframe 141Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN 4. Provide a forum that educates older adults on current technology advancement. Partner with local businesses and organizations hosting technology fairs - for example, PG&E doing a Zoom on how to read your energy bill. ResponsibleCommunity Partners ..Impact Chamber or BIDS, as General city staff Low 1-2 Years and well as local technology ongoing firms. 5. Utilize technology to improve operations and user -friendliness. Encourage and explore how seniors can engage online platforms for various City and general functions. Community Partners Responsible Department(s) Fiscal Impact Timeframe Adult living and senior P&R and Library 1-2 Years and living facilities. • •• 151Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 5: Respect and Social Inclusion Survey Results Loneliness is likely to be a problem faced by seniors in Burlingame and nationwide. Recently, AARP released findings from a national survey of adults 45 and older regarding loneliness and social connections. Some of their key findings revealed that among adults age 45 and older, 1 in 3 report being lonely. Older adults with lower incomes are at greater risk (AARP Research, 2018). Along with increasing social connections, improving the public image of aging is important. A recent N.Y. Times article pointed out that older people who have a positive view of aging are more likely to recover from a disability than those who believe negative aging stereotypes (Span, 2019). Goal: To Decrease the Stigma of Aging and Ensure that Older Adults Remain Engaged in the Community. Strategies 1. Increase intergenerational opportunities. Work with the recreation center staff to create intergenerational relationships with youth and teens. Community Partners Responsible Department(s) Fiscal Impact Timeframe Youth Advisory Committee (YAC) P&R and Library Low 1-2 Years and other youth -focused groups like National Charity League 2. Expand programs to reach isolated or homebound seniors. Partner with the Library on their homebound delivery service and identify participants. Partner with P&R to provide more online zoom classes. Community Partners Responsible Department(s) Fiscal Impact Timeframe Library & P&R P&R and Library Moderate - 1-2 Years Some additional cost to staff outreach. 3. Reframe the perception of aging in the community. Present active seniors on website, in marketing and in other materials. Recognize and celebrate milestone birthdays. Community Partners Responsible Department(s) Fiscal Impact Timeframe City website developer and P&R Magazine. All city departments. Low Ongoing 161Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 6: Social Participation Survey Results According to WHO's Global Age -friendly Cities Guide, social participation and strong social support are important to health and well-being. Areas to consider include the accessibility of activities, affordability and increasing the range of opportunities that meet the growing diversity of the cultures (WHO, 2007). • 65% or more of those surveyed felt it was very important or somewhat important to have activities specifically geared for older adults, activities that offer senior discounts, and activities that involve younger and older people together. • 77% indicated that it was very important or extremely important to have accurate and widely publicized information about social activities. • 81% felt it was very important or extremely important to offer activities that are affordable to all residents. Goal: To Increase the Variety of Opportunities and Programs that Meet the Diverse Needs and Culture of Our Community. Strategies 1. Increase partnerships with local community -based organizations to strengthen programming. Identify other recreation and leisure services within the City for older adults and determine duplications for gaps in service. Community Partners Responsible Department(s) Fiscal Impact Timefra P&R Senior Advisory P&R Senior Advisory Low - Basically input from 1 Year Group Group seniors and possibly staff time. 2. Explore subsidized activities and scholarships. Identify a funding source and application process. Community Partners Responsible Department(s) Fiscal Impact Timeframe Burlingame P&R Foundation P&R Low - Should be third -party fundraising 1 Year 3. Expand programing to alternative sites throughout the City such as PHCD and other park locations. Identify partner agencies that can assist and recruit more instructors. 171Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Community Partners Responsible Department(s) Fiscal Impact Timeframe PHCD, youth sports P&R and Library Moderate - May be some cost 2 Years and programs, private associated with using ongoing businesses alternative sites. 181Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 7: Community Support and Health Services Survey Results Community support and health services are an important component in older adult's ability to maintain their health and independence (WHO, 2007). Many of the people in the community surveys felt that having access to doctors who listened, who were respectful and provided affordable care was important. When it comes to community support and health services, the survey also found the following: • In general, 93% rated their health as either good, very good, or excellent when compared to peers their age, and 98% felt that it was important to remain physically active for as long as possible. • 88% indicated that they exercise more than once a week, with 35% exercising every day. • 80% or more felt that it was very important or extremely important to have the following: conveniently located health and social services, information easily available on health and supportive services, well - trained and affordable home health providers, affordable assisted living facilities, and respectful and helpful hospital or clinic staff. IM Hearn rusks of Loneliness Although it's hard to measure social isolation and loneliness precisely, there is strong evidence that many adults aged 50 and older are socially isolated or lonely in ways that put their health at risk. Recent studies found that: • Social isolation significantly increased a person-s risk of premature death from all causes, a risk that may rival those of smoking, obesity, and physical inactivity.1 • Social isolation was associated with about a 50% increased risk of demential • Poor social relationships (characterized by social isolation or loneliness) was associated with a 29% increased risk of heart disease and a 32% increased risk of stroke.1 • Loneliness was associated with higher rates of depression, anxiety, and suicide. • Loneliness among heart failure patients was associated with nearly 4 times increased risk of death, 68% increased risk of hospitalization, and 57% increased risk of emergency department visits.1 CDC https.11www.cdc.govlaging/publications/features/lonely-older-odults.html 191Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Goal: To Provide a Continuum of Services and Programs that Support Older Adults' Ability to Age in Place. Strategies 1. Increase partnerships with local hospitals and community -based organizations. Identify services, health services, and other resources for older adults and offer targeted programs for older adults. Ex: Memory Cafe. 1:4 at 171M Mr -Tr Peninsula Health Care District P&R Low 2+ years - due to the (PHCD) and the new Wellness timing of the wellness Center center. 2. Increase the amount of evidence -based programs, including fall programs throughout the City. Expand the number of programs offered via coordination with hospitals. k-ommunity Partners,= Responsible Department(s) Fiscal Impact • •Hospital • •• • • miigo CenterTherapy P•• 3. Increase the number of caregiver programs and services available in the City. Implement new support groups for senior caregivers and determine other ways to support caregivers. PHCD and Mills Hospital P&R Moderate 2+ Years 4. Provide emergency preparedness training for older adults throughout the City. Partner with agencies like Central County Fire Department and Burlingame Neighborhood Network to increase the amount of training for older adults. IL CCFD and BNN CCFD and City Manager Staff Low 1 Year - BNN already hosts extensive fire and emergency preparedness. 5. Develop a plan to address how isolated seniors will be reached in an emergency. Explore models used in other cities and work to identify residents needing assistance. CCFD and SMC Alert CCFD, Library, P&R Low 1-2 Years System Peninsula Library System 201Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN 6. Increase programming opportunities for older adults with disabilities. Identify available programs in the area and identify gaps. Recruit partners and instructors with experience in this type of programming. Partners ResponsibleCommunity Department(s) Impact Peninsula Wellness Center P&R Low 2+Years and local fitness studios. Possibly the Chamber of Commerce 7. Increase awareness of dementia -friendly practices in the community. Provide dementia and elder training for city staff. Community Partners Responsible Department(s) Fiscal Impact Timeframe CCFD • SIVIC Alert System CCFD, Library• 8. Develop an inclusion strategy for older adults. Integrate into all domain objectives with a lens to influence decisions. Lommunity Partners 'ktesponsible Department(s) _ Fiscal Impact 'kimeframe Continuous 9. Provide training for City staff and public related to isolation and health dangers related to it. Partner with SMC Health Dept on Aging for age -related trainings for frontline staff mmunity Part+ic — Responsible Department(s) Fiscal Impact Timeframe San Mateo County Health - Library, P&R, public Aging and Adult Services 211Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Domain 8: Housing Survey Results Affordable housing, along with the high cost of living in Burlingame, is a major issue for seniors. In the City of Burlingame, the Community Development Department is currently undergoing a Housing Element study to identify some of the concerns that were mentioned in our survey and focus groups — preservation of naturally affordable housing units, creation of new affordable housing, and understanding the age -friendly features of housing. Other items of interest that the survey and focus groups revealed are: • 90% felt it was very important or extremely important to have home repair contractors who are trustworthy, do quality work, and are affordable, and 80% noted it was very important to have these targeted to lower -income residents. Goal: To Provide Resources that Allow Aging in Place and a Means to Provide Input on Future Housing Policies and Projects. Strategies 1. Increase awareness of available housing resources. Provide education on home safety and home modification programs that are senior -friendly. Host workshops on affordable and senior housing programs. Community Partners Responsible Department(s) Fiscal Impact Timeframe Peninsula Clean Energy, CD & Housing Specialist Low - We have much of this 1 Year HIP Housing, Project online and can make sure Homekey, Burlingame that it is easily accessible. CEC 2. Develop a list of handymen and home repair providers - this could be via a community partner. Identify sources for reliable partners and repair professionals. Community Partners Responsible Department(s) Fiscal Impact I Timeframe Chamber of Commerce CD Moderate - Will require staff or internship time. 2 Years 3. Provide a forum to ensure that older adults are included in future planning. Workshops to explain how city planning works and information on how to engage. Provide information on City Housing Element and how to comment. Community Partners Responsible Department(s) Fiscal Impact Timeframe Planning Commission CD & Housing Specialist Low - We can do outreach via 1 Year and and Library Staff and existing channels. ongoing Peninsula Health Care District - Senior Wellness Center 221Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN 4. Provide education on reach codes, electrification, rebates, and other technological transitions. This is a complex and developing area, but seniors are keen to adopt. Workshops, case studies, and general information will help with the transition. Community Partners Responsible Department(s) Fiscal Impact Timeframe Burlingame CEC, PCE, CD & Housing Specialist Low - Many resources are 1-2 Years and BAYREN, and other already available. then ongoing. non -profits are doing a lot in these areas. 231Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN IMPLEMENTATION STRATEGY and COMMUNITY PROFILE The implementation strategy summarizes the goals from each of the eight domains and identifies potential community partners, the anticipated fiscal impact of the projects, who will be responsible for the collection of metrics, and the timeframe. The initial analysis was done by City staff and then will be reviewed by the Age - Friendly advisory group along with the associated departments on an annual basis. Exhibit A The City of Burlingame Situated on San Francisco Bay and framed by the Santa Cruz Mountains, Burlingame is a city with the charm and community spirit of a small town, combined with urban culture and the Historical population amenities of a metropolitan area. By the turn of the century, the area featured many estates owned by San Francisco families drawn by the close proximity to that census Pop: °6± City and who looked to escape San Francisco's fog -bound summers. The young 1910 1565 — City, incorporated in 1908, also had more compact neighborhoods of modest 1920 4,107 162-41?10 bungalows where a thriving working class lived to create an economically diverse 1930 13:270 223.1°/0 community. 1940 15.940 20-1°/o 1950 19,386 24-840 During the early twentieth century, Burlingame developed as a quintessential 1960 24.036 20 9°Io commuter suburb, with neighborhoods organized along compact grids of tree - lined streets. Most of Burlingame's housing stock was developed between the 1970 27,320 13.7°/0 1910s and 1960s. In the latter half of the 20th century, growth was spurred by 1980 26,173 —42°/o proximity to San Francisco International Airport, with business and industry 1990 26801 2-411/c developing along the Bayfront and residential neighborhoods developing in the 2000 28,158 5-1°/0 hills of the Mills Estate. Since the completion of the Mills Estate neighborhoods in 2010 28,806 2-3% the 1960s, the City's population growth has been relatively modest. New 2020 31,386 9.011/0 development over the decades between 1960 and the 1990s consisted largely of U.S. Decennial CensusO61 commercial development or relatively small-scale residential infill projects. 241Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN The City of Burlingame is known for its high residential quality of life and is often referred to as the City of Trees. Industrial growth was spurred in the 1960s and 1970s _ by its proximity to the San Francisco International Airport. The City of Burlingame has many beautiful hotels along the San Francisco Bayfront and is a significant vacation spot for people wishing PLidl"q``f,., to visit the San Francisco Bay Area. It is an American suburban city of approximately 31,106 people and is 6 square miles. It is located on the San Francisco Peninsula, with and located next to San Mateo to the south, Hillsborough to the west, and Millbrae to the north in San Mateo County, California. It is located on the San Francisco Peninsula, and Burlingame has a significant shoreline on San Francisco Bay. The City is named after Anson Burlingame, who was an attorney and a diplomat. Beyond the indigenous populations of the Ramaytush Ohlone and Muwekma Ohlone, who were the original inhabitants, Burlingame was settled by San Franciscans in the late 19- and early 20- centuries looking for a better climate. In 2019 the City of Burlingame updated its General Plan. The Plan articulates the shared community vision for preservation and change in our community. This General Plan is a long-range policy document that guides decision -making and establishes the "ground rules" for the design and development of new projects, conservation of resources, economic development, mobility and infrastructure improvements, expansion of public services, and community amenities. As the blueprint for our future, this General Plan directs how Burlingame will look and how residents, business owners, and visitors will experience our City today and in the future. This Plan defines our future and intends to provide direction through 2040. However, dramatic regional economic growth — largely driven by Silicon Valley businesses — and the resultant impacts on the housing market, which made the Bay Area among the most expensive markets in the U.S., led City leaders to engage the entire community in a conversation about Burlingame's future. How should the City plan to accommodate housing for people of all income and age levels so that the City could maintain its diverse demographic? How might business and retail districts be reimagined to respond to evolving business and shopping practices and people's leisure preferences? How will we get around locally and regionally with the rapid emergence of new transport modes? How might climate change affect bayfront properties and our use of natural resources? As the population of Burlingame and the percentage of older residents increases, these questions become more important. While a General Plan can cover various topics based on a community's specific needs, each one is required by State law to address these seven topics or elements: Land Use, Circulation/Transportation, Housing, Conservation, Open Space, Noise, and Safety. These seven elements must establish policy direction relating to: 1. The use and development of properties citywide 2. Accommodation of all modes of transportation 3. The provision of parks and other open spaces to meet community needs 251Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN 4. The types of housing available in the community 5. The use and protection of natural resources 6. The provision of public safety services and protection against natural and human -caused hazards (including noise) in the City n" ►, 261Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Exhibit B City Government The City of Burlingame has five council members elected by their respective district voters. This form of government is City Council -Manager. Under this form, power is concentrated in the elected City Council, which hires a professional administrator (the City Manager) to implement its policies. The City Council is responsible for setting policy and the overall direction of City operations. The Council is ultimately accountable to the citizens for managing City services. The City Manager is directly responsible to the Council for the management of City departments and is responsible for preparing the budget, directing day-to-day operations, hiring and firing personnel, and serving as the Council's chief policy advisor. Department Heads, in turn, are directly responsible to the City Manager for managing their departments. The City of Burlingame stands for: COMMUNITY SERVICE that is responsible to and meets the needs of the public: o Being dedicated to the community we serve o Involving and understanding our community 271Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN o Anticipating and adapting to the changing needs of our citizens AN ETHICAL ORGANIZATION that interacts with the public and each other in an honest and professional manner: o Treating people with respect and dignity o Taking responsibility for our decisions, statements and actions to the organization and community o Dealing with differences and conflicts in a professional, respectful and authentic fashion ONE ORGANIZATION that fosters positive relationships and teamwork: o Being part of the solution o Creating and maintaining constructive relationships while respecting individual contributions o Focusing on the issues and needs of the organization and community o Encouraging behavior that builds confidence and self-esteem o Emphasizing self -initiative, constant improvement, and employee involvement 281Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Exhibit C Demographic Profile of Burlingame Residents AGE: The age distribution of Burlingame residents suggests a demographic shift toward more families with children and, like shifting demographics nationwide, a higher percentage of senior residents. The increase in families can be explained by the high quality of local schools and home sizes that can accommodate more people. The aging population reflects the fact that people are living longer and prefer, when they can, to stay in Burlingame during their retirement years. Census Reporter Profile (U.S. Census 2021) Population by Age Group Zip Code: 94010 15 � ry u 10 0-4 5-9 10-14 15-17 18-20 21-24 25-34 35-44 45-54 55-64 65-74 75-84 85+ • Zip Code: 94010 0- County: San Mateo 0 State: California Claritas, 2022. www.smcalltogetherbetter.org/ If you look at the graph above, you can see that the population of older adults in Burlingame has surpassed both the County and the State of California in the 55 and up categories. These older populations will continue to increase as residents age in place and while younger populations steadily decrease in number. The median age of all Burlingame residents is 41 years, with 77% of the population over the age of 18. 27% of our population are seniors, and of those 5% are 55-59, 6.8% are 60-64, 7.8% are 65 to 74 years, 4.8% are 75 to 84 years, and 2.4% are 85 years and over. RACE: Burlingame's population is 63% White, 32% Asian and 12% Hispanic (ACS, 2021 Estimates). 291Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN White (Non -Hispanic) Asian (Non -Hispanic} Multiracial (Non -Hispanic) I I, I or African American(No Hispanic) . 4E6 , I 174% 0 White 0 Asian 0 Mukiracial 0 Other 0 Black or African American 0 Native Hawaiian & Other Pacaic Islander Ll American Indian &Alaska Native ... - Y 1, ... PTV - 2.. - White (Hispanic) Other (Hispanic) Source: https.Ildotouso.io/profilelgeolburlingame-cal Census Bureau ACS 5-year Estimate. LANGUAGES: Among Burlingame's residents, 65.52% of Burlingame residents speak only English, while 34.48% speak other languages. The non-English languages spoken by the largest group are Asian and Pacific Island languages, which are spoken by 15.11% of the population. Approximately 40% of all Burlingame residents speak a language other than English. However, this number drops to 30% for the 65 and older population, suggesting that younger families are more racially diverse than has historically been the case. (U.S. Census 2020 ACS 5-Year Survey) 301Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Exhibit D Burlingame's Age -Friendly Process City Councilmembers and staff utilized the following four assessments to provide data and input: 1. Meetings with representatives from community stakeholders 2. Focus groups conducted throughout the City 3. Community survey of older adults 4. Department Overviews Interviews 5. Review of the City's Livability Index The following sections provide an overview of these efforts and a summary of the findings from each area. Additionally, a copy of this report, the final report from the community survey, and updates on the status of Age - Friendly Burlingame will be posted to the Age -Friendly Burlingame website at www.burlingame.org/aRefriendlycity. General Highlights of the Community Survey Results The community survey for Burlingame was done in the Summer/Fall of 2022. The survey was available in paper format at the Community Center and the Library and in electronic format on Burlingame's website and sent out through the City of Burlingame eNews Letter. The survey was based on AARP's Livable Community Survey, meant to capture feedback in regard to the eight domains of livability (AARP Community Survey, 2022). The survey included 55 questions, with 328 community responses collected from the survey. As the survey was only printed in English, the survey results are not entirely reflective of the community. Burlingame's population is 63% White, 32% Asian, and 12% Hispanic (ACS, 2021 Estimates). 65.52% of Burlingame residents speak only English, while 34.48% speak other languages. The non-English languages spoken by the largest groups are Asian and Pacific Island languages, which are spoken by 15.11% of the population (U.S. Census 2020 ACS 5-Year Survey ). In future surveys, the recommendation would be to have the survey printed in languages other than English to be more inclusive and broaden the results. Below, some general findings from the community survey are presented, with a more in-depth review of the community survey covered in the analysis of each domain later in this report. Overall, 87% of the people that responded to the survey felt that their City was a good or better place to live as they age, and 92% responded that it is either very important or extremely important to live independently in their home as they age. While more than one-half of the people have lived in Burlingame for more than 25 years, the same number said it was either somewhat likely, very likely, or extremely likely that they would move to a different home outside 311 Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN of their City. The following factors contributed to the expense of homes and maintenance, needing a home that will help them live independently and needing more access to public transportation. Transportation and housing were two of the higher -ranked concerns. Transportation issues included the walkability of the City and the concern of having affordable and reliable transportation options for when older adults can no longer drive themselves. When it comes to housing, affordability was one of the key concerns but also identified was the need for resources that allow homeowners to age in place, and people who own homes to stay in them for as long as they can. Largely, older adults in Burlingame are very active and utilize open spaces and parks. While the survey demonstrates the need for some higher -level projects that may be more complex, such as increasing the amount of affordable housing, it also identified smaller projects that the City could take to start improving its livability and engaging more residents. Focus Groups Findings Focus group meetings were completed by CAFE Senior Research Associates between the dates of April 29, 2021, and June 22, 2021. The meetings were a combination of group Zoom meetings and one-on-one telephone calls. There were 6 distinct focus group areas including the Task Force committee, LatinX 55+, Economically Vulnerable Adults 55+, Asian Adults 55+, Age 55-75 Cohort, and Age 76+ Cohort. The key findings from focus group members included: 1. Outdoor Space and Buildings o More places to meet up o More public restrooms 2. Transportation and Mobility o Transportation is key for older adults o More frequency and additional pickup locations o Sidewalks can have trip hazards 3. Civic Participation and Employment o More volunteering opportunities o More training to stay up to date on evolving technologies 4. Communication and Information o Printed materials and in -person (face-to-face) information is preferred to online o Having to use the internet to sign up is challenging for many seniors S. Respect and Social Inclusion o More intergenerational programming/opportunities o Most feel respected in public but not always on Nextdoor o Increase volunteer opportunities 6. Social Participation o Community programs and activities materials need to be in multiple languages. 7. Health Services/ Community Support 321Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN o Where to find services can be challenging o More information about offered services and in multiple languages 8. Housing o More affordable housing o Help to find reliable and honest contractors/handymen o Help with the paperwork to receive housing support Burlingame's Livability Index 0 60 100 Overall Livability Score Q The overall livability index score for Burlingame, California is 60. This is in the top half of communities in the U.S. Another way to understand the needs of seniors in Burlingame is to utilize the AARP livability index. The Livability Index is a signature initiative of the Public Policy Institute to measure the quality of life in American communities across multiple dimensions. The Livability Index allows users to compare communities, adjust scores based on personal preferences and learn how to take action to make their own communities more livable. (AARP Livability Index, 2022) source: https://Iivabilityindex.aarp.org/ Category Scores These are the category scores for Burlingame, California. Explore the metrics and policies behind the numbers. Al Housing 0 Neighborhood r: j Transportation v 9 ` Environment 15 Health !r AU Engagement Range National Average50 4 40 0 a 0 0 0 jW Opportunity 0 61 100 100 100 100 100 5 100 100 331Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN For scoring purposes, the seven dimensions are: • HOUSING —zero-step entrances, housing availability, housing costs, housing subsidies. • NEIGHBORHOOD— access to groceries/fresh vegetables/ libraries/ parks /jobs, crime rate, and vacancy of buildings. • TRANSIT —frequency, ADA accessibility, walking trips, congestion, transportation costs, speed limits, crash rates • ENVIRONMENT —water quality, air quality, near -roadway pollution, industrial pollution • HEALTH — smoking, obesity, access to exercise, healthcare shortage, preventable hospitalizations, patient satisfaction • ENGAGEMENT— cost/speed of internet, civic involvement opportunities, voting rate, social involvement, culture/arts/entertainment • OPPORTUNITY — income inequality, jobs per worker, H.S. grad rate, age diversity 341Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Exhibit E Overview of Current Age -Friendly Efforts As part of the assessment process, information was gathered from the various departments within Burlingame to identify some current age -friendly practices and future projects related to the age -friendly effort. This assessment was very positive in that overall, most of the City's Departments are taking steps to serve a community of all ages. Office of the City Manager, City Attorney, and City Clerk: The City Manager, City Attorney, and City Clerk have coordinated services to assist seniors in participating in everything from online meetings to voting by conducting extensive outreach through social media, our newsletters, website, and live information booths around town and various events. Additional outreach has included work on sustainability goals, district elections, voter engagement, and even helping pair pets in need with seniors seeking a companion. We are committed to live -person interaction both in person and on the phone, as we know many seniors prefer these forms of communication. We have even recently recognized many of our seniors in proclamations from the City Council for their exemplary community service, business activities, and military service in Burlingame. Community Development Department: Burlingame began its Envision Burlingame community outreach in 2015 and culminated in a new 2019 General Plan that, along with our most recent Housing Element drafted several policies to facilitate affordable housing and called out that approximately one-third of the units in the new Village at Burlingame would be available to low-income seniors. We have also been working actively with the Peninsula Health Care District regarding their new Peninsula Wellness Community, which is slated to include an additional 377 units of senior housing, of which over 45% is reserved for lower -income seniors. We have also seen an increase in Accessory Dwelling Units and have worked to facilitate planning and permitting as these units are often used to house extended family, including grandparents and other seniors who may no longer want the responsibility of a large home but prefer to remain near family. Finally, as residents seek to age in place, our Building Division staff can provide information on accessible home modifications that create a safer environment. Finance: The Finance Department is responsible for planning the City budget, managing contracts and bids, and sending utility bills. This Department has a high number of calls or walk-in visits from seniors in the community. This Department is aware of the services and resources they can provide to seniors and others who may have difficulty paying their bills. (Finance, 2022). Human Resources: 351Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN This Department manages the recruitment of employees, supports employee engagement and wellness programs, and provides training and development of employees. In regards to age -friendly practices, while Human Resources provides services for all ages, this Department works with San Mateo County to provide employee training opportunities on working within a multi -generational workplace. (Human Resources, 2022). Parks & Recreation: Burlingame Parks and Recreation love their seniors. On the second floor of the new Community Center, the City has a space dedicated to our 55+ community (Grand Oak Lounge.) The lounge - - is open 7 days a week for seniors to drop in and read a book, do a puzzle, make a cup of coffee, play various games, and visit with friends. Throughout the year, the Department has special events for seniors, for example, the " Valentine's Dance. The Senior Advisory Committee (SAC) collaborates with the Parks and Recreation Department staff to increase the offering to the 55+ community. During the SAC bimonthly meeting, the committee members discuss ways to support seniors and get recommendations on activities, a a .. events, and field trips to offer. The Department also distributes the "Senior Gazette;' a newsletter bimonthly with information about recreational activities, health and wellness programs, lifelong learning, trips and tours, and special events. Some of the most popular happenings include mahjong, Friday matinee, trips, educational seminars, AARP foundation tax aid, and tech sessions. Burlingame Parks and Recreation is committed to growing senior programming and learning new ways to enhance community members' quality of life. Police Department: The role of a Burlingame Police Officer inherently community engagement, and they are active in providing services to all community members. Some of the training they offer for adults include crime prevention workplace safety, safety for seniors, or any other topic of Officers also support community -wide services offered Senior Center and other community organizations. (Police Dept- Matteucci, 2022). involves various services and strategies, interest. through the Public Works: Our Public Works department has been focused on creating a user-friendly built environment, including sidewalk and ADA repair, increasing pedestrian safety, and enhancing the overall walkability of our downtown and neighborhood areas. Additionally, as part of the City's Bike/Pedestrian Master Plan, the Department has identified priorities for pedestrian improvements and has launched several projects to upgrade pedestrian facilities, including crosswalks, traffic calming, and signage improvements. They have implemented traffic calming measures in our neighborhoods and have successfully obtained grant funding for various safety improvements, including a future El Camino Real renovation from CalTrans and progress to the Broadway Grade 361Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Separation. The new Broadway Grade Separation Project will include an upgraded train station facility and several mobility improvements, including east -west pedestrian/bicycle connections. In addition, our team always responds to senior requests and assistance with sewer issues, flooding, trees, and other emergency needs. Our Traffic and Pedestrian Safety Commission also has senior representation and reviews all projects through the lens of multiple user groups, including older adults. Public Works also holds numerous public outreach sessions and will always try to provide adaptation for seniors when needed. The Public Library: The Library sees close to 1,000 visitors a day and provides a range of services and events for patrons of all ages. For many seniors, it is a daily destination and is considered a "third place" _ that is both welcoming and vital to their well-being and information gathering process. Providing computers, WiFi and technology classes for � older patrons living in a world of "digital immigrants" is one of many core functions library staff provide. Researching and communicating support resources on a variety of subjects and needs is another. Staff also provide Le`•�•�• much -needed outreach to retirement facilities, homebound patrons, and those with temporary medical issues. Outreach can come in the form of �� books, magazines, and other materials but also conversations and book • discussions. The Library actively engages, recruits, and processes hundreds of volunteers of all ages yearly, which play a vital role in Library • support and civic engagement. (Burlingame Library, 2022) 371Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN Development of Action Plan This action plan was developed in response to the information obtained in the aforementioned assessments. Assessments were done by CAFE (Center for Age -Friendly Excellence), and there was no additional funding other than staff time used to develop the Plan. Staff utilized tools from AARP's Age -Friendly Resource Guide, Action Plan Template, WHO checklist of essential features of Age -Friendly Cities, and its publication, Global Age -friendly Cities: A Guide. While this Plan involves all City Departments, it will be managed by the staff. Library and parks and recreation staff will support some of the action items, but the management and tracking of the Plan will be done by periodic report -outs to the City Council. The active involvement of seniors has been a priority: most of the feedback utilized in the action plan came from older adults in the community, and the Plan includes an ongoing Age -Friendly Advisory Group, which will help refine the action plan, implement action items and track progress. The action plan will be shared for review with the Senior Advisory Council as well as with the City's Parks and Recreation Commission. The City of Burlingame wishes to acknowledge the many members of the Burlingame Age Friendly Task Force who were instrumental in providing input and guidance in creating this plan: Terri Boesch — CALL Primrose Cheryl Fama — Peninsula Health Care District Eric Hanson —The Villages Stephanie Lee — Burlingame Senior Advisory Council Mike Nagler — Library Board of Trustee Andrea Pappajohn — Parks and Recreation Commission Kathy Uhl — Commission On Aging Sharon Williams Donna Colson — Councilmember Ann Keighran -- former Mayor Margaret Glomstad — Parks and Recreation Director Brad McCulley —City Librarian 381Page Age -Friendly Burlingame — A THREE-YEAR ACTION PLAN