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HomeMy WebLinkAboutAgenda Packet - LB - 2019.11.19• City of Burlingame BURLINGAME CITY HALL 501 PRIMROSE ROAD BURLINGAME F BURLINGAME, CA 94010 I� Meeting Agenda - Final Library Board of Trustees Tuesday, November 19, 2019 5:30 PM Library Conference Room 1. CALL TO ORDER 2. ROLL CALL 3. APPROVAL OF MINUTES a. Approval of the Library Board of Trustee Meeting Minutes for October 15, 2019 Attachments: Meeting Minutes 4. FROM THE FLOOR (PUBLIC COMMENTS) Members of the public may speak about any item not on the agenda. Members of the public wishing to suggest an item for a future Council agenda may do so during the public comment period. The Ralph M. Brown Act (the State local agency opening meeting law) prohibits the Clty Council from acting on any matter that is not on the agenda. 5. CORRESPONDENCE AND INFORMATION a. October 19, 2019 Statistics Attachments: October Circulation and Study Room Statistics October Library Programs Statistics October Circulation and Study Room trailing 12 Month Statistics 6. REPORTS a. City Librarian's Report Attachments: Report b. Speaker's Series C. Foundation Report d. Review of Special Topic List for 2020 Attachments: 2020 Topics City of Burlingame Page 1 Printed on 1111512019 Library Board of Trustees Meeting Agenda - Final November 19, 2019 7. OLD BUSINESS a. Crisis Intervention BHRS Attachments: Deescalation Tips b. Readina Room Carrels - Bob Schmidt Estimate Attachments: Quotes C. Lane Room Renovation Grant 8. NEW BUSINESS a. Trustee City E-mails b. Holidav Schedule for 2020 (Draft Attachments: Schedule C. Staff Appreciation Event 9. ANNOUNCEMENTS 10. ACTION ITEMS a. Hourly Professional Development Reimbursement 11. ADJOURNMENT Any writings or documents provided to a majority of the Library Board of Trustees regarding any item on this agenda will be made available for public inspection at the Reference Desk of the Burlingame Public Library, 480 Primrose Road, Burlingame, California. City of Burlingame Page 2 Printed on 1111512019 Burlingame Library Board of Trustees October 15, 2019 Minutes Roll Call Trustees Present: Kerbey Altmann, Mike Nagler, Elizabeth Ostrow, Randi Murray Trustee Absent: Danielle Garcia Staff Present: Brad McCulley, City Librarian Tommy McMahon, Adult Services Manager Sidney Poland, Recorder II. Library Board of Trustees Minutes The Trustees unanimously approved the minutes of the August 20, 2019 Trustee Meeting. M/S/C (Altmann/Murray) III. Correspondence and Information Study rooms show a slight decline in bookings. Managers are looking for other ways to track attendance for the 3 study rooms and the Tech Lab. IV. From the Floor (Public Comments) There were not any representatives from the public who attended the Trustee meeting. V. Reports A. City Librarian's Report - Highlights • Our library received a $5,000 Racial Equity Grant from the California State Library and CREI (Cultural Racial Equity and Inclusion Initiative). • PLS Administrative Council did not approve the MacMillan e-book boycott. B. Speaker's Series Dates of the 3 remaining Speaker Series events for 2019 - 2020 are as follows: • Susan Orlean - Author Talk - November 3ra. • Kim Sajet - National Portrait Gallery Director January 26tn C. Foundation Report October Book Sale grossed $6,000. D. Monthly Topic - Adult Services - Tommy McMahon 1. Tommy presented the Trustees with an insight into how library sponsored programs are selected, managed and how outside resources and groups contribute to our programming process. Highlights follow: • Topics are often selected by category such as Art, Music Film, Voters Rights and Civic Engagement. • Some of the groups the library collaborates with for programs are Citizens Environmental Council, Phase 2Careers, and Council for American Islamic Relations. • Programs can be a series for a few months, weekly, or a onetime event. Each Adult Services Librarian is expected to manage one library sponsored program per month. City groups, local businesses and educational groups also book the Lane Room through the Administration Department. 2. Adult Services Collection Development Tommy also noted that his librarians are working with Tech. Services to increase our International Language Collection. Specifically, there has been an addition of 90 new adult Spanish titles, plans to develop the Chinese, Korean, and Japanese collection, as well as add more German and French titles. VI. Old Business Staff Development Day Part I A. Nethra Samarawickrems, a Stanford -trained cultural anthropologist, conducted a two-part workshop on improving workplace communications focusing on listening skills and developing a communication process with members of the public who exhibit unacceptable behavior. B. Staff Development Day Part II After the workshop, staff enjoyed lunch and games at Washington Park. The event culminated in a treasure hunt encompassing sites in downtown Burlingame. VII. New Business A. Parking Challenges Due to the construction of the new parking lot and residential housing on Lorton, staff and library volunteers will no longer be able to park in metered parking in the parking lot behind the library. Arrangements have been made for staff to park on the street with their library parking tag for an unlimited period of time. B. Crisis Intervention BHRS (Behavior Health Recovery Services) Behavior Health Recovery Services of San Mateo County is going to be working with staff to provide training in "Crisis Intervention" This training is geared towards developing a process to deal with situations where the patrons are exhibiting irrational or unacceptable behavior. Staff training has been scheduled for December 5tn. VIII. Action Item A. Reading Room Carrels Tommy and Jeff have proposed moving the study carrels in the Reading Room to the upper level and move the chairs located in the upper level to the Reading Room. This would alleviate the issue of moving the carrels for events held in the Reading Room. Brad has contracted Bob Schmidt to get a quote for reducing the shelving on the upper level to make room for the carrels. IX. Adjournment The Meeting was adjourned at 7:00pm. M/S/C (Murray/Altmann). The next meeting of the Library Board of Trustees will be held on November 19, 2019 in the Upper Level Meeting Room at 5:30pm. Respectfully Submitted Brad McCulley City Librarian City of Burlingame 12.000 11.800 11.600 11.400 11.200 11.000 1111F.1111j BPL Circulation and Study Room Usage October 2019 - including Auto -Renewals & App Renewals -Main Circ -Easton Circ -E-media Circ -Study Room Usage -Tech Lab Usage E-media 4,733 Tech Lab 484 Main 61,530 Easton 9,105 Study Rooms 448 Oct Oct Oct Oct Oct Oct 2014 2015 2016 2017 2018 2019 Library Programs October 2019 Adult Programs 45 375 programs patrons Children's, Teen, and Easton Programs 57 3,111 programs patrons Highlights New Technology That Can Save Water, Energy, and Money 61 Citizens Environmental Council program patrons BPL 110th Anniversary 90 Cupcakes on the Main Library Front Porch patrons Monster Truck Drive -In 62 patrons Tweens - Create Your Own Graphic Novel 17 patrons Halloween Magic Show 323 patrons BPL Circulation and Study Room Usage - Trailing 12 Months October 2019 - including Auto -Renewals & App Renewals Main Circ —Easton Circ —E-media Circ —Study Room Usage —Tech Lab Usage 1.300 E-media Main 01 1.200 Tech Lab Easton 1.100 i Study 1.000 Rooms (in minutes, not sessions) 0.900 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct 2018 2018 2018 2019 2019 2019 2019 2019 2019 2019 2019 2019 2019 City Librarian Report to Board of Trustees 19 November 2019 BURL NOAMI Personnel Updates: Comings and Goings o Leslie Bauman has been evicted from Bellevue apartment and has tendered her resignation. Because of the Bay Area housing situation, she and her and husband will be moving to the great state of Georgia to be closer to her family and grandchild. Recruitments o Library interviews for a New Teen/Children Librarian have ended this past Friday. An offer has been made and will be announced once background checks have been completed. o Circulation will be recruiting for new Library Aides General Updates: o Monthly Topic — Monthly topics o Strategic Plan 2019/2020 — N/A o Passport Intake update — N/A o Policy — • Library Security Camera policy -- pending • Community Board Posting policy — pending • Law Enforcement/ICE Records Requests policy — pending o Tech Lab update: "The Lab" Create, tinker, and play at the Lab! — Librarian Jodi Jirsa is looking for volunteers knowledgeable of sewing machines and/or sergers. o Training — • Life Moves, Burlingame Police Critical Response Team, and San Mateo County's Behavioral Health will hold training for staff using Crisis Intervention techniques Dec 5` Sam -loam o Significant Upcoming Events — • Nov 2 1 " 6pm -8pm This coming Thursday, November 21 st, the library will be hosting a community potluck and candlelight vigil event from 6-8 PM. From 6:00 to approximately 7:00 PM, there will be food on the main level and we will have tables and chairs set up in the AV Room. We are encouraging the community to bring a dish that is important to them and perhaps has some cultural significance to them. The idea is for people to sit, chat, and share food together. We will be providing drinks and we are also purchasing food from Fika Caf6. Following the potluck portion of the event, people will be invited outside for a candlelight vigil led by City Council and local faith leaders. City Council and the faith leaders will handle this portion of the program and will have some speeches planned. o Facilities update — • The front historic windows (Reading Room side) will be re -glazed and painted to prepare for winter weather. o Foundation report — • Foundation will use Library's volunteer software to track volunteer hours. • The Foundation will put more effort into Planned & Estate Giving. o PLS/PLP — • MacMillan eBook saga continues. This is the message patrons can now see when they go to the Library website. "Beginning today, customers can expect longer wait queues for new eBooks published by Macmillan because of their decision to embargo new eBook titles for libraries. This article sums up the issues, as well as the approaches taken by different libraries to Macmillan's decision. The library purchases our eBooks collaboratively with the rest of the Peninsula Library System. The Administrative Council of PLS discussed a boycott, but decided that we didn't want to further inconvenience our customers, especially those for whom eBooks are the only reading option because of physical or visual disabilities, beyond what Macmillan is already doing. To learn more about this issue, you can also visit https:llebooksforall.org" Monthly Focus Topics September Web/Social Media/Marketing October Adult Svcs — eResources & collection development November Strategic Plan December Teen January SVCF Investment Update February Strategic Plan March Children April Technical Services May Strategic Plan June Web/Social Media/Marketing July Adult Svcs Programming August Strategic Plan y % 4 N# 4 f i' CPl"S TOP 10 s DE-ESCALATION TIPS cpi whether you work in education, healthcare, human services, business, or any field, you might deal with angry, hostile, or noncompliant behavior every day. Your response to defensive behavior is often the key to avoiding a physical confrontation with someone who has lost control of their behavior. These Top 10 De -Escalation Tips will help you respond to difficult behavior in the safest, most effective way possible. CPI'S TOP 10 DE-ESCALATION TIPS 2 BE EMPATHIC AND NONJUDGMENTAL. When someone says or does something you perceive as weird or irrational, try not to judge or discount their feelings. Whether or not you think those feelings are justified, they're real to the other person. Pay attention to them. Keep in mind that whatever the person is going through, it may be the most important thing in their life at the moment. AD RESPECT PERSONAL SPACE. If possible, stand 1.5 to three feet awayfrom a person who's escalating. Allowing personal space tends to decrease a person's anxiety and can help you prevent acting -out behavior. If you must enter someone's personal space to provide care, explain your actions so the person feels less confused and frightened. CPI'S TOP 10 DE-ESCALATION TIPS 3 USE NONTHREATENING NONVERBALS. The more a person loses control, the less they hear your words —and the more they react to your nonverbal communication. Be mindful of your gestures, facial expressions, movements, and tone of voice. Keeping your tone and body language neutral will go a long way toward defusing a situation. AVOID OVERREACTING. Remain calm, rational, and professional. While you can't control the person's behavior, how you respond to their behavior will have a direct effect on whether the situation escalates or defuses. Positive thoughts like "I can handle this" and "I know what to do"will help you maintain your own rationality and calm the person down. CPI'S TOP 10 DE-ESCALATION TIPS 4 FOCUS ON FEELINGS. Facts are important, but how a person feels is the heart of the matter. Yet some people have trouble identifying how they feel about what's happening to them. Watch and listen carefully for the person's real message. Try saying something like "That must be scary." Supportive words like these will let the person know that you understand what's happening —and you may get a positive response. IGNORE CHALLENGING QUESTIONS. Answering challenging questions often results in a power struggle. When a person challenges your authority, redirect their attention to the issue at hand. Ignore the challenge, but not the person. Bring their focus back to how you can work together to solve the problem. CPI'S TOP 10 DE-ESCALATION TIPS 5 I 10 Tip 7 SET LIMITS. If a person's behavior is belligerent, defensive, or disruptive, give them clear, simple, and enforceable limits. Offer concise and respectful choices and consequences. A person who's upset may not be able to focus on everything you say. Be clear, speak simply, and offer the positive choice first. CHOOSE WISELY WHAT YOU INSIST UPON. It's important to be thoughtful in deciding which rules are negotiable and which are not. For example, if a person doesn't want to shower in the morning, can you allow them to choose the time of day that feels best for them? If you can offer a person options and flexibility, you may be able to avoid unnecessary altercations. CPI'S TOP 10 DE-ESCALATION TIPS 6 AL 4 W ALLOW SILENCE FOR REFLECTION. We've all experienced awkward silences. While it may seem counterintuitive to let moments of silence occur, sometimes it's the best choice. It can give a person a chance to reflect on what's happening, and how he or she needs to proceed. Believe it or not, silence can be a powerful communication tool. -.1Q ALLOW TIME FOR DECISIONS. When a person is upset, they may not be able to think clearly. Give them a few moments to think through what you've said. A person's stress rises when they feel rushed. Allowing time brings calm. CPI'S TOP 10 DE-ESCALATION TIPS 7 Thank You! We hope you found these tips helpful. Please feel free to share this resource with a friend or colleague. Want to see how CPI training can help you improve your de-escalation skills? Have questions? We can help! Give us a call at 888.426.2184 or email info@crisisprevention.com Please Note: You may retain a copy of this material to be used solely for your personal, noncommercial use provided you do not remove any trademark, copyright, or other notice from such material. As long as it is for your own personal use only, you may print copies of this information and store the file on your computer. Any other use or redistribution is strictly prohibited. crisisprevention.com 15-CPI-WEB-021 © 2016 CPI. All rights reserved. Ross McDonald. Co., Inc. LIBRARY FURNITURE= & SHELVING SOLUTIDNS 1164 stealth Street Livermore. CA 94551 Ph. 925.455.1635 1 fox 925.373.1227 www.rossmcdoncild.com Brad McCulley Burlingame Public Library 480 Primrose Road Burlingame, CA 94010 QUOTATION Project No.: B19129 Quote No.: 1 Date: 11 /4/2019 Phone No.: Fax No.: Pmail' mccullevna olsinfo.ora Quantity Description Unit Price Total 5 Modify 5 double face carrels down from 38" wide to approximately 30" wide. Quotation Total: Terms $2E00 Net 30 Bob C rill E-mail: ---------------------------------------------------------- Quotation Accepted* Date *signed quotation will allow Ross McDonald Co. to proceed with order. B19129 Burlingame PL carrel modification Page 1 of 2 Quote 5 carrels Ross McDonald. Co., Inc. LIBRARY FURNITURE= & SHELVING SOLUTIDNS 1164 Stealth Street Livermore. CA 94551 Ph. 925.455.1635 1 fox 925.373.1227 www.rossmcdoncild.com Brad McCulley Burlingame Public Library 480 Primrose Road Burlingame, CA 94010 QUOTATION Project No.: B19129 Quote No.: 2 Date: 11 /4/2019 Phone No.: Fax No.: Pmail' mccullevna olsinfo.ora Quantity Description Unit Price Total 6 Modify 6 double face carrels down from 38" wide to approximately 30" wide. Quotation Total: Terms $2 780.00 Net 30 Bob C rill E-mail: ---------------------------------------------------------- Quotation Accepted* Date *signed quotation will allow Ross McDonald Co. to proceed with order. B19129 Burlingame PL carrel modification Page 2 of 2 Quote 6 carrels Library Holiday Schedule 2020 Date Day Observed Hours January 1 Wednesday New Year's Day Closed January 19 Sunday t I Closed January 20 Monday M.L.King Jr. Day Closed February 16 Sunday * t Closed February 17 Monday Presidents Day Closed April 12 Sunday Spring Holiday Closed May 24 Sunday t t Closed May 25 Monday Memorial Day Closed July 3 Friday Independence Day Observed Closed July 4 Saturday t t Closed September 6 Sunday Labor Day Closed September 7 Monday Labor Day Closed October 12 Monday Indigenous Peoples Day Closed October 31 Thursday Halloween Close 5pm November 11 Wednesday Veterans Day Closed November 25 Wednesday Thanksgiving Eve Close 5pm November 26 Thursday Thanksgiving Day Closed November 27 Friday Black Friday Closed December 24 Thursday Christmas Eve Closed December 25 Friday Christmas Day Closed December 31 Thursday New Year's Eve Closed January 1, 2021 Friday New Year's Day Closed