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HomeMy WebLinkAboutAgenda Packet - LB - 2009.08.25 URLINGAME PUBLIC LIBRARY rBURLIIYGAME r r Board of Trustees Agenda - q August 25, 2009—9.30pm °e P 480 Primrose Road—Library Conference Room SUGGESTED ACTION I.�A L TO ORDER II.1/iOLL CALL III Library Board of Trustees Minutes for July 21, 2009 Approval IV. CORRESPONDENCE AND INFORMATION Information A. Library Statistics July 21,2009 B. Pacific Libraries Partnership Overview FROM THE FLOOR (Public Comments) VI. REPORTS VA. City Librarian's Report—Escoffier Information B. Foundation Report Information VIII. UNFINISHED BUSINESS A. Library Program Accomplishments 2008-2009& (Revised) Information/Discussion B. Administrative Highlights 2008-2009 Information/Discussion IX. NEW BUSINESS A. Review of Library Survey Information/Discussion X. ANNOUNCEMENTS XI. ADJOURNMENT Adjourn Any writings or documents provided to a majority of the Library Board of Trustees regarding any item on this agenda will be made available for public inspection at the Reference Desk of the Burlingame Public Library, 480 Primrose Road, Burlingame, California BURL NOAME Library Board of Trustees Minutes July 21, 2009 I. Call to Order Secretary Katie McCormack called the meeting to order at 5:30pm. II. Roll Call Trustees Present: Betsy Corcoran, Deborah Griffith, Katie McCormack, Pat Toft, Sandy Towle Staff Present: Al Escoffier, City Librarian Sidney Poland, Recorder III. Introduction of Newly Appointed Trustee The Trustees welcomed Betsy Corcoran to the Library Board of Trustees. Betsy resides in Burlingame with her family and is editor of science and technology (print and web versions) for Forbes Magazine. IV. Minutes of the June 21, 2009 Trustee Meetin The Trustees unanimously approved the June 21, 2009 minutes. M/S/C (Griffith/Toft) V. Correspondence and Attachments Circulation for June at the main library was 57,835 representing a 7.99% increase over June 2008 circulation of 53,558. Easton's June circulation of 6,325 showed a 10.40% decrease from June's 2008 total of 7,059. This 10% decrease in circulation coincides with the 10% reduction in open hours every Friday effective May 1, 2009. VI. From the Floor No one from the public attended the meeting. VII. Reports A. City Librarian's Report - Highlights 1. Joint Service Desk - Wayne Gehrke of Group 4 has been requested by the City Librarian to provide insight into ways to redesign the joint service desk to provide maximum benefit for both staff and the patrons. 48o Primrose Road•Burlingame•California 94010-4083 Phone(650) 558-7474 Fax(650)342-6295'www.burlingame.org/library 2. Ergonomics - An Ergonomics specialist has been retained by the City to meet individually with Circulation staff members regarding repetitive wrist injuries received mostly from checking materials in and out. The specialist has also been requested to review the total procedure of how materials are handled by the Circulation staff. 3. Self-Service - Due to reductions in staff resulting from budget cuts, patrons are being encouraged to use the self check machines rather than wait in line for personal service. The goal is to increase patron usage of the self check machines to 80%; patron usage in June was 73%. 4. Summer Reading- In the second week of the summer reading program for both children and young adults, participation reached the 700 plus mark. The first two Family Fun Nights have each had a combined audience of 140 children and their parents. B. Foundation Report Al Escoffier Foundation members are preparing for their "Flower Garden Show" event on August 13th which will be held in the garden of John Ward. Each year Mr. Ward selects a non-profit entity to hold an event in his garden and this year the Burlingame Library Foundation was chosen. Although an-admission fee is not _ charged, tax deductible donations in any amount are expected. Proceeds will benefit the Library. Eileen Nash is the event chair person. VIII. Unfinished Business A. Holiday Schedule The Trustees reviewed the holiday closure schedule for 2009-2010 which provides for the Library to close an additional 7 days before and after regularly scheduled holidays. No action was taken as the Trustees had previously approved the schedule with the stipulation that it was subject to revisions if necessary. B. Election of Officers The Trustees unanimously passed the motion to accept the nomination of Katie McCormack to serve as President of the Trustees and Pat Toft to serve as Secretary for the term beginning July 2009 to June 2010. M/S/C (Griffith/Towle) Library Board of Trustee Minutes July 21,2009 2 IX. New Business A. Trustee Handbook Introduction The City Librarian reviewed the newly revised "Trustee Handbook" which provides the Trustees with an overview of their role as active advisors to the City Librarian in setting Library policy, determining disciplinary measures for difficult patrons, supporting intellectual freedom issues, and representing the Library in the community. B. Library Accomplishments 2008-2009 The City Librarian presented a compilation of Library Accomplishments for the fiscal year 2008-2009 for the Trustees to' review. The Trustees felt that some of the items fell into the category of"Administrative Highlights" rather than "Library Accomplishments" and therefore requested that the original list be revised to reflect this change. The revised lists will be agenized for the next meeting. X. Announcements A. Council Counterparts The long term practice of Council Counterparts was designed to keep Council abreast of Library issues. Betsy Corcoran Ann Keighran Deborah Griffith Terry Nagel Katie McCormack Cathy Baylock Pat Toft Rosalie O'Mahony Sandy Towle Jerry Deal B. August Meeting Change The"Trustees agreed to change the,August board meeting from August 18th to August 25th in order to adjust to vacation schedules. XI. Adjournment The meeting of the Library Board of Trustees was adjourned at 6:45pm. M/S/C (McCormack/Corcoran) The next scheduled meeting of the Library Board of Trustees will be held August 25, 2009 in the Library Conference Room at 5:30pm. Respectfully Submitted, Al ed H. Escof ler City Librarian Library Board of Trustee Minutes July 21,2009 3 Pacific Libraries Partnership Staff Development Committee Annual Report Fiscal Year 2008-2009 Purpose The Pacific Libraries Partnership Staff Development Committee (PLPSDC) identifies areas of interest to stimulate ideas and discussion regarding library orientation and training and development needs with an emphasis on continuing staff knowledge and skills development in new and emerging areas Goals 1. The PLPSDC will promote, publicize, and share information about staff development events to member libraries. 2. The PLPSDC will identify and creatively as well as innovatively respond to the unmet staff development needs of participating member libraries in an effective, efficient, and timely manner. 3. The PLPSDC will plan and implement workshops based on the identified staff development needs and interests of participating member libraries, which will be open to all interested persons. 4. The PLPSDC continuously will recruit new members who will attend meetings regularly and participate actively on the committee. 5. The PLPSDC will serve in a mentoring capacity providing opportunities for support and guidance to new library staff developers. Objectives • To sponsor and organize an annual workshop for library paraprofessionals Free2Be Engaged: Opportunities for Workplace Learning, a spring workshop for all levels of library staff, was held at Fremont Main Library and Berkeley Public Library on April 29 and 30, 2009. Mary Ross, a library consultant in staff development and training design and delivery, facilitated the half-day workshop, which focused on inviting and receiving constructive feedback, asking for "feedforward" suggestions for positive change, using the workplace as a classroom for leadership skills, and creating a personal plan to move forward even if one cannot move up. The workshop and Mary Ross were very well received and overall participant expectations were met. The majority of survey respondents expressed excellent ratings for the workshop, indicating the workshop content would be useful to them in their jobs. Registration: 47 / Revenue: $1,880.00 / Expended: $3,093.98 / Loss: $1,213.98 • To present no fewer than two programs on topics of general interest to library staff members The Future of Libraries (4.0): Effective Marketing & Outreach in an Onsite-Online World was held at San Francisco Public Library on September 24, 2008. Christie Koontz, a columnist for Information Today's Marketing Library Services newsletter and a faculty member at Florida State and San Jose State universities, was the keynote speaker and facilitator of the day-long conference. Panel sessions included Marketing: Hooking Them Wherever They Are; Branding: Creating the Face of the Library; and Innovations in Reaching Children, Teens, and older Adults. The workshop received excellent ratings for its overall presentation, meeting of expectations, usefulness on the job, and participation opportunity. Registration: 153 / Revenue: $6,120.00 / Expended: $4,085.43 / Profit: $2,034.57 • To use the PLPSDC listsery as a means of publicizing library oriented activities, forums, conference, and training opportunities which have a non-profit library focus. Staff development and training opportunities are announced on the listsery whenever possible. A membership drive was held in January 2009 to increase committee membership to encourage greater sharing and participation among partner organizations; to identify and respond to unmet staff development needs of all member libraries; and to implement workshops based on those identified staff development needs and interests. Membership increased by six new active committee members. • To hold ongoing discussions about the future of library services and related staff development and training needs Page 1 of 1 7/24/2009 Pacific Libraries Partnership Staff Development Committee FAQ Purpose The Pacific Libraries Partnership Staff Development Committee (PLPSDC) identifies areas of interest to stimulate ideas and discussion regarding library orientation, training and development needs with an emphasis on continuing staff knowledge and skills development in new and emerging areas Goals 1. The PLPSDC will promote, publicize, and share information about staff development events to member libraries. 2. The PLPSDC will identify and respond to the unmet staff development needs of participating member libraries in an effective, efficient, and timely manner. 3. The PLPSDC will plan and implement workshops based on the identified staff development needs and interests of participating member libraries, which will be open to all interested persons. 4. The PLPSDC continuously will recruit new members who will attend meetings regularly and actively participate on the committee 5. The PLPSDC will serve in a mentoring capacity providing opportunities for support and guidance to new library staff developers Objectives • To sponsor and organize an annual workshop for library paraprofessionals • To present no fewer than two programs on topics of general interest to library staff members • To use the PLPSDC listsery as a means of publicizing library oriented activities, forums, conference, and training opportunities that have a non-profit library focus • To hold ongoing discussions about the future of library services and related staff development and training needs Membership All libraries in the Pacific Libraries Partnership are invited to send representatives to the Staff Development Committee. Other library representatives and those working with libraries may be considered for membership on a case-by-case basis. Membership term is unlimited. Co-Chairs Reviewed annually Meeting Schedule and Location Fourth Friday of odd numbered months: July, September, November, January, March, and May, alternating between Menlo Park Library and Fremont Main Library Listservs Current committee list: PLPSTAFFDEVCOMM LISTSERV.PLSINFO.ORG General discussion list: PLPSTAFFDEVDISCUSS@LISTSERV.PLSINFO.ORG Archives: www.plsinfo.org/archives Page 1 of 1 7/24/2009 BURLINGAME PUBLIC LIBRARY STATISTICS FOR THE MONTH OF JULY 2009 Burlingame Registered Borrowers Burlingame Hillsborough Other Total Adult Patrons 16,499 2,866 0 19,365 Juvenile Patrons 4,917 1,431 0 6,348 Non-PLS Patrons o 0 1,862 1,862 Teachers 90 11 88 189 Temporary Patrons 76 2 1 79 Outreach Patrons 24 1 0 25 Staff 28 0 38 66 Total Registered Borrowers 21,634 4,311 1,989 27,934 Circulation Totals This month total Main 58,795 This month previous year 58,062 1.26% increase This month total Branch 6,336 This month previous year 6,943 -8.74%decrease This month Grand Total 65,131 This month previous year 65,005 0.19% increase *Easton closed on Fridays as of May 1, 2009. All Children's All A/V All Non-English Main 20,791 18,510 519 Easton 3,750 2,134 0 Total 24,541 20,644 519 Self Check Usage Total Items %of 1 st Time Check Outs Nlain 33,290 78% Branch 39197 66% Online Renewals Total Items %of Total Renewals Main 12,333 75% Branch 1,092 66% Reference Activity Inter Libra Loans Questions Lent 4,449 Reference 19965 Borrowed 2,695 Children's 1,437 TOTAL 79144 Lower Level 1,552 Branch 568 TOTAL 5,522 BURLINGAME PUBLIC LIBRARY STATISTICS FOR THE MONTH OF JULY 2009 PAGE 2 Collections Main Titles Volumes Main Titles Added Branch Volumes Added Adult Non-Fiction 190 134 9 Children's Non-Fiction 28 23 0 YA Non-Fiction 0 0 0 Adult Fiction 195 99 20 Children's Fiction 72 23 9 YA Fiction 10 5 1 DVD Fiction Adult 62 52 1 DVD Fiction JUV 6 5 0 DVD Fiction YA 0 0 0 DVD Non-Fiction Adult 18 17 0 DVD Non-Fiction JUV 6 3 1 DVD Non-Fiction YA 0 0 0 BCKD Adult 39 27 3 Children's BKCD 1 0 0 YA BKCD 3 3 0 CD Music Adult 1 1 0 CD Music JUV 0 0 0 CD Music YA 0 0 0 Totals 631 392 44 Fines and Fees Main $6,866.26 Branch* 529.10 Total $7,415.36 Main and Easton Deposits Trustee Special Fund Photocopies/SAM Main $1,283.30 Photocopies/SAM Branch 20.35 Total Branch and Main $1,303.65 Estimated User Traffic Main 37,991 Dail Average Main 1,357 Estimated User Traffic Easton 3,549 Daily Average Easton 169 Total User Traffic 41,540 Total Daily Average 1,526 Community Room Adult* Number of Meetings Attendance Public Meetings 7 116 Staff Meetings 3 50 Library Adult Programs 6 185 Driver's Education Recreation Department 4 80 Lincoln School 2nd and 3rd Grade Book Clubs 2 30 Totals 21 461 Conference Room Book Club Adult 1 15 One Book One Community 3 30 Spanish Class 2 12 Library Board of Trustees 1 10 -ibrary Foundation 1 7 Totals BU!;UiNGAME PUBLIC LIBRARY STATISTICS FOR THE MONTH OF JULY 2009 PAGE 3 Children's and Young Adult Programs Main Pre-school Story Time 12 324 Toddler Story Time 10 468 Baby Story Time 1 20 Total Story Time 23 Total Story Time Attendance 812 Special Programs Attendance Bonnie Lockhart 1 123 Puppet Art Theatre 1 152 Magic Dan 1 146 Magic Dan 1 151 Total Special Programs 4 Total Special Program 572 Attendance Class Visits (Elementary) 7 238 Preschool Outreach Visits 0 0 Total Class Visits 7 Total Class Visits Attendance 238 Easton Story Times & Special Programs Attendance Questions Easton Preschool 5 189 Reference 658 Toddler 5 145 Total Programs 10 334 Class Visits elements N/A 1 Attendance 23 Total Class Visits 1 Total 23 Attendance Easton Internet Usage User Sessions 518 Main Internet User Sessions Hour, Half Hour, & Express Children's Total 6,997 123 7,120 JULY Outreach Statistics Total Outreach Patrons 17 Deliveries 22 Pick Ups 2 Books 83 Paperbacks 12 Audio Books 19 Music CD's 12 DVD's 6 Magazines 10 Total Library Materials 142 BURL i NO-AM[ City Librarian Report to Board of Trustees August 25, 2009 Summer Reading Programs a Success! While the,numbers were down slightly from last year, 779 children and teens completed the summer reading clubs. That translates into 7,376 books read or listened to by finishers this summer. The Pre-school, Toddler, and Baby story times numbered 39, reaching 802 children. Children's staff did 8 class visits, reaching 238 children. As for the "Family Fun Nights" there were four in July, reaching 572 children. These are only our main library statistics, but it has been a very busy summer for the children's staff. Adult programs with the highest attendance were the interview and resume writing programs with at least 45 attendees each. These were very well received. The Tech Talk for July, given by Amy Pelman, had 30 attendees. The programs have been uniformly excellent, and the public is asking for more. Joint Service Desk Status Work on the ergonomics of the service desk has begun with a list of suggestions by the staff. The city hired an ergonomic specialist who spent a morning with us reviewing the circulation desk and the circulation office (check in area) to determine the needs in these locations. She will submit a full report later in the month. Our first session with Wayne Gehrke, Group 4 Architecture, will be August 15th. This will be an introductory session to explore what might be done to plan for the use of the main floor space for the next few years, and to focus on improving the main service desk for both ergonomics and functionality. We will be working with a staff task force to improve the desk for patrons and staff. Collections Acquisitions We resumed the purchase of library materials the second week of July, following the close of the fiscal year. We had to stop purchase to create a fund balance for the close of fiscal 2008-2009. Improvements in the acquisitions system this year will include an accounting system to better track the types of purchases made. 1 480 Primrose Road•Burlingame•California 94010-4o83 Phone(650).558-7474.Fax(650)342-6295•www.burlingame.org/library All Staff Meeting After a hiatus of several months, we held an all staff meeting. I gave an overview of the current budget for staffing and materials for the new year. I reviewed some of the new policies and procedures which affect our public service desks. "Handheld" Conference The "Handheld" technologies conference was a "webinar" that was held in the Lane Room for all interested staff. There were a variety of speakers from a variety of disciplines discussing the use and impact of handheld technology devices (iPhones for example) and their impact on library services. Many services can be delivered through phones, etc. We even solved a dilemma regarding the PLS use of SMS (short message service) which is being used in libraries to alert patrons to holds, overdues and other messages. American Library Association Conference Amy Pelman attended the ALA Conference in Chicago, July 9-15. In addition to exhibits, fundraisers, committee meetings and workshops, she attended the YALSA (Young Adult Library Services Association) "Leadership Development for Chairs and Future Leaders" mini-conference. Amy has been active in the group for some time. She will be assuming the Chair of"Partnerships Advocating for Teens" position for the coming year. I was unable to attend due to the death of a close friend. Upcoming Events: • 10 August, "Filoli" presentation, 2 PM • 11 August, " Drought Tolerant Plants," 7 PM • 13 August, "Flower Garden Show," John Ward's home, 11 AM-7 PM • 18 August, "Native Plants," 7 PM • 25 August, Library Board Meeting, 5:30 PM (one week later) • 27 August, "Planting a fall Victory Garden," 7 PM • 6, 7, September, Labor Day holiday, Closed 15 September, Library Board Meeting, 5:30 PM • 1 October, "One Book, One Community" Mistress of Spices, 7 PM, SAMPAC • 8, 9, 10, 11 October, Foundation Book Sale, Lane Room • 17 October, NKF Author Luncheon, Hilton Hotel, San Francisco 2 Burlingame Public Library Program Accomplishments, 2008-2009 Revised August 3, 2009 July 2008 • Burlingame Library wins 6 public relations awards from the American Library Association; this was a "clean sweep" of the awards given that year • Statistical Comparison of library use between 1992 and 2008: o 40% increase in circulation o 51% increase in programming for children o Increase in circulation per capita from 11.96% to 17.5% (national average is 7 per capita) August 2008 • Largest attendance for children's summer reading programs: 1,374 • New adult summer reading program attracted: 317 participants • Children's Room repainted; paint donated by Jeff Gray, Gray's Paint, Burlingame • Foundation Gift: Children's Room Mini-Renovation: new Children's Room furniture, re-upholstery and/or refinishing of existing furniture • Children's Room Mural; Targeted gift of 25 community supporters • Trustee Education Fund established to supplement city training fund • "Name the Lions" contest held; winners announced at Centennial Day • Centennial Library cards introduced • Centennial Proclamation by City Council "The Year of the Library" • Centennial congratulatory letter from Assemblyman Gene Mullin • Foundation Newsletter mailed to 8,000 households in Burlingame and Hillsborough September 2008 • Revised Collection Development policies; increased use of online sources to save $ 16,000 • Children's Room mural completed • Centennial T-shirts designed and offered for sale as a fundraiser by the Foundation October 2008 • Foundation Book Sale a success with $ 6,500 in sales • One Book, One Community: Dave Eggers in conversation with Michael Krasny; 1,400 in attendance (Burlingame designed the program and led the volunteers.) • Centennial Kick-Off Celebration: October 11, 2008; Honorable U.S. Representative, Jackie Speier; Burlingame Mayor Rosalie O'Mahony; Hillsborough Mayor Kitty Mullooly; Assistant State Librarian, Stacy Aldrich; Dedication and naming of bronze Lions; Open House November 2008 • Library Strategic Planning team kicks off planning, including: White Paper, SWOT exercise, Alternate service model: Joint Service Desk • New Library Mission statement drafted and approved by Trustees 1 • `Women Authors" series held -� • Glass Holiday ornaments offered for sale by Trustees; eventual $ 16,000 profit to Trustees Fund anticipated. December 2008 • "Winter Wonderland" a night of performance and entertainment for families; reached 600 children and adults • Fiber Optic Cable installed at both library facilities increasing bandwidth l OX • Held annual Staff Recognition Dinner, sponsored by the Foundation and the Trustees • 14th annual Employee Recognition Dinner with award winners: Cathy Somerton, Linda Santo, Bradley McCulley. January 2009 • "Dan Stone Memorial Lecture" featuring Elizabeth Partridge • Children's Poetry Month, sponsored by the Foundation .February 2009 • Developed All-Staff Workshop with Ruth Barefoot, from the San Jose Way on "Change" • New Foundation Board Members: Bryan Blythe, CPA; Don Roberts, Attorney; Amber Ellis-Senguine, graphic artist March 2009 • Library User Survey results tabulated; many positive comments • Preparation begins for the "Joint Service Desk" combining Reference and Circulation; a "One Stop" for patrons; targeted implementation in May • Initiated Self-Check promotion plan to encourage increased patron self-service • Library Newsletter mailed to all residents in 94010 zip code to inform the community of library events, operations; sponsored by the Library Foundation April 2009 • "Express Holds" introduced to the public; check out of their own materials relieves staff at the desk • Trustees approve expenditure from Trustee's Fund of 5 "On Line Catalog" stations to be placed at the former Reference Desk location May 2009 • Foundation book sale profits: $ 6,100 • "Foundation Author Luncheon" featuring Sandra Tsing Loh and Mike Robbins a great success with $ 20,000 in profit. • New Foundation Board members: Debbie Grewal, realtor and former board member; Jacqueline Haggarty, Attorney/Burlingame Mother's Club affiliation; Pat Nicholson, development consultant and former dean of external relations at Stanford; Chris Schaefer, founding teacher of KIPP Bayview Academy (charter school in San Francisco) • Key Indicators of Library Service revised and presented to Trustees & City Manager 2 • Orientation of new Library Foundation Board members: Jacquie Haggarty, Pat Nicholson, Bryan Blythe, Rawson Groves Hobart Orientation of 6 Trustee Candidates prior to City Council interviews June 2009 • Children's Librarian Sue Reiterman visits 95 classrooms in Burlingame and Hillsborough to begin June 1St; reached 2,600 children in the schools with the message of summer reading. • Library wins 39th PR award from the American Library Association, thanks to Maryam Refahi and Linda Santo. • Children's, Teen, Read to Me and Adult reading clubs begin • 700 sign up for the reading clubs by the 2nd week • 8 Family Fun Nights planned; sponsored by Burlingame Library Foundation Statistical Summary • Circulation of Materials: 698,558 9 % increase over previous year • Traffic in Library: 458,568 5 % increase over previous year • Interlibrary Loan 82,138 9% increase over previous year • Self Check Use 73% 12% increase over previous year 3 Burlingame Public Library Administrative Highlights, 2008-2009 August 3, 2009 July 2008 • Compiled statistics showing library use between 1992 and 2008: 0 40% increase in circulation 0 51% increase in programming for children o Increase in circulation per capita from 11.96% to 17.5% (national average is 7) • Hillsborough contract stalls after negotiation; financial support remains the same for the year • Options for library service developed by City Librarian for Hillsborough City Manager August 2008 • Foundation Children's Room project: new Children's Room furniture, re- upholstery and/or refinishing of existing furniture, repainting of room. • Children's Room Mural; Targeted gift of 25 community supporters • Replacement of Library carpeting placed on hold due to budget • Trustee Education Fund established to supplement city training funds • Centennial congratulatory letter received from Assemblyman Gene Mullin September 2008 • Revised Collection Development policies: canceled all microfilm subscriptions; canceled all binding of materials • Periodical retention periods reduced to 1 year or 2 years and current to save staff time • Designed and implemented a program for Centennial t-shirts to sell to the public. Supported by the Foundation. October 2008 • Burlingame designed the program and led the volunteers for One Book, One Community project • Centennial Kick-Off Community Celebration: October 11, 2008. • City Librarian served on PLS executive committee "PLS Strategic Technology Plan" November 2008 • Proposed budget reductions @ 5% for library general fund for current year • Library Strategic Planning team kicks off planning, including: White Paper, SWOT exercise, Alternate service models • New Library Mission statement drafted and approved by Trustees • Glass Holiday ornaments designed and created to be offered for sale by Trustees; eventual $ 16,000 profit to Trustees Fund anticipated. 1 December 2008 • Fiber Optic Cable installed at both library facilities increasing bandwidth l OX • Coordinated Employee Achievement Awards • Coordinated 14th annual Employee Recognition Dinner with Foundation and Trustees January 2009 • Matrix of budget reductions begins for all city departments • Budget planning for 5%, 10% and 15% reductions (eventually 11.6% reduction, nearly $ 500,000) • Endowment gift of$ 280,000 a gift to Board of Trustees, Special Fund; Trustees directed the gift to be used 1/3 of corpus annually for 3 years for library collections and upgrade of the main desk j Foundation purchases gift books for winners of children's poetry month February 2009 • Effective January 16th, Main Library closes at 5 PM, a loss of 2 public service hours • Staff schedules change for evenings and weekends in an effort to save funds • All-Staff Workshop with Ruth Barefoot, from the San Jose Way on "Change" • New Foundation Board Members: Bryan Blythe, CPA; Don Roberts, Attorney; Amber Ellis-Senguine, graphic artist March 2009 • Library User Survey results tabulated; many positive comments • Preparation begins for the "Joint Service Desk" combining Reference and Circulation; a "One Stop" for patrons; targeted implementation in May • Self-Check promotion plan begun to encourage patron self-service • Library Newsletter mailed to all residents in 94010 zip code to indicate service changes April 2009 • Express Holds introduced to the public; check out of patron's own materials help lessen impact of single staffing. • Staff installs 5 "On Line Catalog" stations at the former Reference Desk location at the request of the Trustees May 2009 • City Storm Drain Measure passes thereby relieving the library of further reductions • Easton Branch closes Fridays, 3 hours, effective May 1 • Layoff of 21 of 26 hourly staff to create a fund balance for the City by fiscal year end, June 30th • Cease ordering of library materials until July 1 to increase fund balance for City • Administrative staff assists with Foundation Author Luncheon (a great success with $ 20,000 profit) 2 • New Foundation Board members: Debbie Grewal, realtor and former board member; Jacqueline Haggarty, Attorney/Burlingame Mother's Club affiliation; Pat Nicholson, development consultant and former dean of external relations at Stanford; Chris Schaefer, founding teacher of KIPP Bayview Academy (charter school in San Francisco) • Key Indicators of Library Service revised and presented to Trustees • Nancy Brock to leave the Board of Trustees at the end of her term • Held annual meeting with Councilman Jerry Deal regarding library budget • Orientation of new Library Foundation Board members: Jacquie Haggarty, Pat Nicholson, Bryan Blythe, Rawson Groves Hobart • Orientation of 6 Trustee Candidates prior to interviews: Carol Mink, Bob Tessler, Jessica Hanson, Alvin Begun, Audrey Bojack, Elizabeth Corcoran. June 2009 • Children's Librarian Sue Reiterman visits 95 classrooms in Burlingame and Hillsborough; reaching 2,600 students with the message of summer reading. • City Council interviews for Library Trustees • One staff member out for 6 months for worker's comp surgery (budget and staffing impact) • Library Board approves holiday closures for next fiscal year August 3, 2009 3 Library Survey Overview March 11, 2009 Survey Overview A survey of library users was taken over a 3 week period both online and in the library. 180 surveys were completed, with 132 of those submitted online. There are 13 pages of comments on the various questions. The comments are attached. Below is a summary of the survey results with comments from the City Librarian. Survey Highlights with Comments 1) Reduction in Services. The highest number of respondents at 69% noted a reduction in adult programming as their first choice in reductions. Only 28% suggested reducing hours. Comment: Reduction in Adult programming is,being done; we have reduced the costs by using more "box"programs which require less staff time. 2) Frequency o,f Library Use. 67% of the respondents use the library once a week or more; another 23% use the library once a month. Comment: Of those surveyed, it appears that frequency of library use is very high. 3) Frequency o,f Easton Branch Use. 50% of those surveyed use the Easton Branch; 17% of those surveyed use the branch once a week or more. Comment: It appears significant that as many as half use the Easton Branch, considering the location and hours. Circulation at Easton has tripled in the past 4 years. 4) What hours is the Main Library used?42% of those surveyed use the afternoons; mornings, evenings and weekends were almost evenly divided on use. Comment: It appears that library use beyond afternoons is evenly divided among those who prefer evenings, weekends and mornings. 5) What hours is the Easton Branch used? Thursday was the heaviest day according to the respondents, followed by Wednesday, Tuesday and Saturday. Comment: The Library is conducting a survey in the next few weeks to determine the actual circulation and traffic by day. 6) What do visitors do at the Library?94% check out books or media; 43% use reference materials or reference staff; 28% bring a child to story time; 25% use the library facilities for study. Comment: Clearly lending materials is a high priority, as is use of the facilities for study, research, story times, and use of the Internet. 1 7) What Collections are used most?The top three uses were: adult fiction and non-fiction books and media for all ages. Other heavy uses were: bestsellers, _ children's materials, and magazines. Comment: Library use is heavy in a number of areas. The target of collection expenditures is in keeping with collection use. It will be important to maintain library collections.in the future. 8) Rate Your Library Experience. 78% of respondents rated the Library as "Excellent". Another 22% rated the Library as "Very Good". Comment: There were no responses for "satisfactory" or `poor". The Library experience of our users is very positive according to the written comments. 9) Demographics:Age Group. Of those surveyed, 37% were in the 25-45 age range; with 3896 in the 46-64 age range. Comment. From the survey results, no children or teens were surveyed, so library use by this very large youthful group would not be accurate. 10)Demographics: Home Library. Of the respondents surveyed, 73% were Burlingame residents; 6% were Hillsborough residents; 7916 were from outside our service area. Al Esco Tier, City Librarian 2 Library Survey - Comments from the Community February 2009 Responses to the Question - "Other Suggestions for Cuts" Programs Eliminate Adult and Children programs as individuals can organize these activities on their own. Materials 1. Reduce magazine subscriptions 2. Reduce audio-visual materials 3. Instead of reducing materials, find out what patrbns would be willing to pay for additional services. Staf ani Reduce staffing and use more volunteers especially tech folks to maintain computer networks and equipment. Hours 1. If reduction in hours is necessary, balance daytime and evening hours. (example - have one day a week with extended hours in - the daytime.) 2. Suggested hours - Monday-Thursday- 10:00am - 7:OOpm Easton Branch Close Easton Branch. Miscellaneous 1. Please don't reduce anything. 2. It is regrettable that cuts are being made. 3. I love the collection 4. Make checkout more automated like the Millbrae Library 1 Responses to Questions "What could the Library be doing better?" Programs 1. My grandchildren love story time! I bring them every week. 2. I just LOVE story time! Please don't cut it at Easton or the Main. If necessary have it two times a week. 3. Love the delivery service to shut in people and the.special programs for children and families. 4. Please try not to cut children's services; the libraries are wonderful, and story time is such an important asset, especially for those who can't afford paid activities. It is the only free activity available to children in town, and its such high quality. 5. Suggestion for a late afternoon or weekend story time, as well as a reading workshops for kids. 6. Children's story times are excellent. Hours 1. The less the library is open, the less it will be used and cared for, and eventually it might lose its special place in the community. -_ 2. If hours are cut, it will be next to impossible to get them back later; whereas a less current collection can be remedied in the future. 3. Patron appreciates library's late evening and weekend hours. 4. Increased hours on the weekend especially for students. 5. Our family could live with fewer evening hours but the weekends are valuable to us. Someday when you can afford to do so, more evening hours on the weekend would be valuable and welcome. 6. If possible, opening the main library for longer hours on the weekend would be helpful to students and working patrons who cannot get there during the week. 7. Like more and more people in our community, I am unemployed and the library is the MOST important public service available to me for job searching online or finding something interesting to read about and to simply escape to the library's beautiful and peaceful environment. Please do not reduce hours any further. S. I would have preferred if the hours were cut on another day other than Friday. I used to use the library on Fridays after work. 9. I love the library and hate to see the hours reduced as evening hours are really terrific for those of us who work and for teenage kids. 2 10. While I love the programs like Winter Wonderland, I would rather see fewer of these types of programs and longer library hours. 11. If further cuts in hours are necessary, I would like to suggest closing the main library on Mondays rather than on Sunday when students and many families use the library. 12. My preference would be to for the library to open up later in the day and close later in the evening. This would benefit the people who cannot get to the library until after 5:OOpm. 13. Open main library Friday and Saturday nights. 14. More weekend hours, especially Sundays or mornings at the Easton branch would be preferable to weekday hours. Staff 1. Staff is very knowledgeable and very helpful. 2. I would like to see City employees take a 10% pay cut starting at the very top, and at least half way down_ the line. My income has been cut more than that. 3. I think we can live without the convenient hours, comprehensiveness of the collection and the bells and whistles for a while. Please just leave the staff in tact as much as possible, because they are a critical part of the library experience and once they're gone, they're gone forever. 4. I like your excellent reference desk on the first floor. 5. Cut open hours, audio visual collections, or anything else before you cut the librarian positions—materials can be re-purchased once times get better, but people who lose their jobs won't be back. 6. All employees are very helpful. 7. The cuts that hurt us all, as a community are the staff cuts, and I do hope that staff will be replaced when the City's financial position improves. 8. Librarians ALWAYS VERY helpful and cheerful, makes a person happy that this library was chosen over any other. 9. Given the cutbacks ahead I would look to working with the other libraries in the San Mateo County System to.combine forces with online services that could offer additional services or resources when the library is closed. 10. Great Staff. Always helpful and friendly. 11. Your librarians are fantastic. 3 12. The main library is a gem with the best children's librarians ever. The staff is friendly and efficient, the facility is clean and welcoming and the collection is thorough. I think closing a bit earlier in the evening would be the worst of all evils in terms of cuts. 13. More availability with the reference librarians and access to computers. 14. Excellent help from the lower level desk! "Children's story times are excellent! Story times are perfect for both of my childen - we go at least once very week. 15. It is a wonderful library- Cathy (Somerton) does an outstanding job at story time. Our Grandson loves the library and books. 16. I very much oppose any combination of the library and parks and recreation departments, staff and/or commissions. yLa.ter ials 1. Add Laptop magazine. 2. I cannot locate the Religion section in the Friends of the Library Book Sales section. I do appreciate the growing DVD collection. 3. More DVD's of classic movies and TV series. 4. Try to do a better job of estimating member interest when acquiring materials. For example, I've seen multiple copies of a single new book (e.g.) Bob Woodward sitting on the shelf, while - other books have not been ordered. 5. Large type collection is terrific. 6. Your collection of travel books for common destinations - Hawaii, Europe, and California is up to date. Your collection of less common destinations Egypt, Israel , Namibia, etc. is out of date. Do you accept donations in these areas or is it possible to set up a planned giving program that specifies these kind of titles? 7. I love your hold/deliver service and would definitely pay more for that for best sellers. I'm used to buying new books but have stopped that to save money. I'd be happy to pay a couple of dollars- to put holds on best sellers. 8. A lot of the magazines and periodicals are specialty oriented. Why not winnow out all by the most popular magazines and those that are representative of their topic and put the rest on an endangered species list?" Post notices in the City newsletter, website free newspaper free space, etc. that these endangered periodicals are up for "adoption". �ll 4 An individual could assume payment of the subscription for 1 year by writing a check to the library which could then be used for renewal so that the subscription is uninterrupted. The library could post an artful list in the library which would show the yearly "adoption fee" and then add an overlay with a donor's name on the "endangered periodical". Maybe a class of school kids would like to adopt something as a class project. 9. Cut down on the # of copies ordered for best sellers. Of course that makes the wait list longer but at the same time, you could add a couple of copies to a lending library format. 10. More selection of new releases. 11. Need more computers 12. I live in Daly City but I love coming to the Burlingame Library. The building is so beautiful, and everyone is so nice. My favorite part of the library is the old magazine collection in the basement. It's a very important archive. 13. Online academic journal subscriptions would be great. It is great that the library has a subscription to Science. 14. Decrease number of items/patron for books on CD's and DVDs. 15. Post written classification of materials and method of resource organization. - 16. How about a per diem on the movie collection....$ .50 a day rather than for free. Miscellaneous 1. I do not like the change in policy regarding the 1 st floor internet usage. I like to be able to reserve a computer so that I can plan my time accordingly. 2. The PLS website needs to be updated to reflect Burlingame's Main Library current internet availability and policy. 3. I have been to the library to see films and had the distinct and unforgettable pleasure of watching the Inauguration in the Lane Community Room. It's a jewel. What a gift! I cannot recommend cutting anything about the library. It is arguably our greatest community resource! 4. I most often find my visits to the Burlingame library very satisfying. Sometimes the book(s) I want are not in at the time, but I can always put a hold on them . 5. Love the online search of catalog, and being able to renew and ask for holds from home. 6. Noise level of the library person replacing books - do it quietly. 7. I like everything at the Burlingame Library more than the Millbrae library even though Millbrae is more convenient. I like the way it is 5 set up. I like the children's program in both branches so I hope you do not cut those hours or eliminate them. 8. Devastated with budget cuts! Are there ways to contribute funds privately- through foundation? - Let the public know. 9. We love the library, especially the main library. The staff is great, particularly the children's. Easton is closer to our home, so we occasionally stop by for a quick visit to pick out new books. 10. We still marvel at the beautiful and wonderfully perfect library we are so fortunate to have in Burlingame. Sounds really corny, but the entire enlarging project was done with "love" from the planning to the fund raising and it shows it. There.is a unique personal, friendly, cozy atmosphere here that does not exist in today's "modern" libraries. 11. Thank you for seeking our input. I think the people need the library more than ever during tough economic times and it is a shame to have to cut services when the public needs you most. I hope you will let us know if there is anything else we can do, such as writing to the city or the state regarding library funding. Thank you for everything. 12. I love the library despite the parking situation. I would hope that Burlingame could find budget cuts some other way rather than messing with one of the city's showpieces. If anything, maybe think of closing the Easton Branch until money can be reallocated to operate again? 13. Unfortunately, we are in a recession and cannot afford to continue to spend the same amount of money as when the economy is ,growing. 14. Turn out the lights at night. Don't print a open letter to the patrons of the library on 201b custom printed paper. Tell the library staff to stop talking with each other while waiting on the patrons of the library. Easton 1. It may make sense to close the Easton Library during this downturn but I am sure you will evaluate the usage of both libraries to determine whether that makes sense or not. 2. Easton seems to be a free day care for the neighboring private Catholic School - I avoid using it on school days as the uniformed students are talking loudly, going in and out the doors, monopolizing the computers, etc. It seems we should not be using our city's funds to provide free day care to a private parochial school. 1 6 Response to "Best Experience in the Library" Programs 1. Talks I have attended on various topics. 2. Story time and any of the staff-produced holiday affairs! 3. Enjoy the annual events and this year's 100th year celebrations. 4. Baby and Me story time 5. The summer reading program for the kids was a big success for our son. 6. We really enjoyed the holiday celebration. We had never been before and it was fabulous. Of course, we always enjoy the children's story time. I have children ages 7,4 and 21 months and they have all participated in the toddler and preschool story times. The 21 month old has just begun_ going on a regular basis. 7. The book sale! 8. I love the time the library turned into Winter Wonderland not just for the, children but for adults as well. 9. Children's programs are great. 10. In addition, story time has become a way to build our community and allows children and fellow moms/caregivers of all different - backgrounds to meet each other. 11. I love (as does my boy) Story Times!!! 12. Story Time 8s kids section. 13. Story times, checking out books & audio-visual materials, studying and holding our 3rd grade book club in the Lane Room. 14. The Children's Story time and the Children's programs. 15. Story Time 16. I raised 4 daughters and all attended Story Time and participated in summer book club and now I bring my 2 year old grand- daughter to the Story Time. It's a tradition. 17. Movie Time and Story Time 18. Centennial celebration, uses of Children's library and great service of Children's Librarians when I was teaching in the Burlingame School District. Marvelous coordination with public school system and library! 19. Toddler Story Time 20. Story Time is very enjoyable. the librarians are very friendly and helpful. I have enjoyed all the winter activities (Winter Wonderland) at the Main Library, singing at Easton great place. I would never read so many books if it was not for the library. 7 Staff 1. Watching the rapt attention of the children and the joy engendered in them by the wonderful staff who read to them at story time and put on a "show" like the magical Holiday evening. You can always get more materials and extend hours again when the budget improves, but the personnel are priceless and not replaceable. 2. I knew the book I wanted but not the title. I gave clues to the reference librarian and after quite a search, she found it. Another person, who was also consulted her was intrigued by her ingenuity, as was I. I did not get her name, but I see her quite frequently. , 3. I love the library. I often drop in when I am out for my walk, just to see what is new. We are a heavy user of DVDs and CDs. I love browsing through the Friends "store"... I usually come home with a new treasure. The library is extremely important to me. I will do whatever I can. Do not close Easton. Usually, I have sent over to the Burlingame Main whatever I want. The library tech there is wonderful. Actually, all of the library staff is the absolute best. Please do not cut staff hours. Our community needs these wonderful people. Let's have fundraisers. The Friends of the Library could be more active. 4. There are too many to mention, but the staff are always friendly and helpful, especially at the front desk, and it is a very welcoming family environment. 5. Receiving help when I needed to get books on tapes for an elderly parent. The staff was so patient and understanding. 6. Children's room librarian Cathy talking with my daughter after story time about her interest, drawing her out and getting her excited about books related to the things she likes. 7. I think, unquestionably, my best experience has been MY ON- Going EXPERIENCE WITH THE STAFF. We simply have an exceptional staff, helpful, knowledgeable, and did I mention, consistently cheerful. 8. The Children's librarian's are wonderful at helping kids find appropriate books. 9. Front desk and other librarians are always helpful and cheerful. It makes you happy that you chose this library over others. 10. Watching my somewhat shy 9-year old son, Peter, independently approach a children's reference librarian for help with finding books on Greek Gods. She helped him find some wonderful books and he read them all. i 8 11. The courteous friendly service of the library staff is always outstanding, patrons are made to feel really welcome. 12. Having my child feel confident that he/she are welcome and can find help and find what they are looking for. Help in the children's section is excellent. 13. My best experiences have been going to the children's department with my children and asking for recommendations. We always come away with great new books. 14. I am a mother of 3 kids who all LOVE and enjoy every minute of Story Time by teacher Cathy. They love her and her team. It is one of our most favorite activities each week. 15. My daughter just turned 13 and I've been bringing her to the library since she was a baby even when it was housed in the trailer up the street due to retrofitting. She utilizes the help of the children's librarians all the time to find reference/resource books for school projects and pleasure reading. They are always wonderfully helpful to her and have guided her to many books she might not know how to look for. They are wonderful women and a priceless resource for the library. 16. Getting prompt assistance from the reference librarians. 17. Your excellent children's book collection and helpful librarians - we have had a great experience getting books here. 18. The children's librarians are always very helpful in finding books and suggesting alternate resources. 19. Whenever I hear about a new book I'm interested in reading, I call you up and if you don't have it, you order it. I love that !! Also, staff is very helpful. 20. Short concise answers to questions of location... not a barrage of information. Ask questions that help to narrow or focus the search experience. 21. Your staff is always helpful and friendly! 22. Excellent Reference Librarians 23. When I was a classroom teacher, BPL personnel and materials were invaluable to me. As a retired person, I now enjoy attending special events and checking out books for pleasure reading or just browsing. 24. The Children's Librarians are all wonderful and helpful. I hope the children's programs don't get cut. My kids look forward to them. 25. Story Time with Cathy. 9 Materials 1. Finding some remote book, ages old, that I've read about to some obscure article always gives me a charge ... never too old to learn new things. 2. Love finding the one dollar treasures in the little "book shop" corner. ALWAYS check that and never miss the book sales. The charming staff always gives me a feeling of welcome. 3. Introducing my young child to the library. The Children's room is amazing! 4. I hope there is not a reduction in the book collection. It seems that a cut could be made in the purchase of new AV materials if necessary. Although, I do enjoy getting a DVD now and then, I could rent them on my own. I could never imagine a library, without new books but certainly can imagine a library without new DVDs. 5. Watching my 3 year old pour through the stack of children's books. Also we enjoyed the Winter Wonderland evening. 6. I requested that the library purchase a book that other peninsula libraries had ordered and it did. 7. Discovering your extensive literary criticism and plays collection. Your library is the best in the county for this type of material. 8. Thank you for such a great children's book collection, and for keeping the hold fees down on children's books—we are huge library fans! 9. Not once, but every time... I can't find what I want on the library's computers, your librarians find it for me. They don't behave as if I am stupid! Could you post some directions re: use of computers?) 10. I think that being able to request books online and have them delivered to the nearby library is the best deal in town! Our librarians are some of the nicest people you will meet in this town as well. 11. The selection of books is the best in the county. 12. You have the best DVD collection, as well as your quick picks on the main floor (new books) area. It is my favorite library. I was introduced to it when I started working in Burlingame, and now .that I'm working in San Mateo, I still go back. 13. When recently remodeling our home, we used many books for remodeling, as well as planting gardens, herbs, and vegetables for our new garden. My husband loves the cookery book section -you are just a great library for our family- for us all. Thank you for all your good work. 14. I like the books you put out on sale @ $1.00 each. - 15. Love the videos of PBS series like "As Time Goes By " 10 16. I like the Hold system for books when I don't have time to browse the shelves in person. I check the online catalog and put holds on - the books I like and if Burlingame doesn't have them, they are borrowed from other branches within a reasonable amount of time. The librarians and staff are always friendly. 17. I went to the librarian who sits in front of the old magazine archive and asked if I could browse inside. She said it was fine, and I spent an hours or so just looking through the fantastic collection. Being able to hold and read magazines from the beginning of the 20th century in'paper form instead of microfiche is a really different and much more intense experience, and I felt privileged to get the chance. Miscellaneous 1. Easy return 2. Getting a centennial celebration library card - very cool 3. The best experience began a string of many more. The whole family grew very attached to our libraries about 16 years ago when we started going to story time, especially bedtime stories when the _ kids came in their pajamas. Additionally, we are very fond of our librarians who are always helpful and friendly. It is wonderful to be connected to the Burlingame community through the library where people know you by name!!! 4. I can't single out one because every visit is a joy. 5. Introducing my young child to the library. The Children's Room is amazing. 6. Reference room with wireless is great, especially in the summer because you have air conditioning. 7. I cherish the memories of taking our son to the main library when he was small. He continued to come to the library in elementary and high school. In his junior year he was selected to receive the coveted Yale Book Award. He requested that his photo for this award be taken at the library. 8. I feel safe bringing my nieces to this library and letting them study/research/read in their own section while I peruse downstairs. I also appreciate the regular book sales and the book sale display area right behind the circulation desk. 9. Every time I go into the library is my best experience. You people are awesome! Thanks for what you do. 10. There is no best experience, I have brought my children to the library since they were toddlers and now they are ten. They enjoy finding books they have an interest in and asking librarians for advice. 11 11. Quiet - 12. I love this library, it is so clean has enough light and is very well kept up. Congratulations, keep up with the beautiful job that you -� are doing. 13. I like the two hours of internet since I do not have a computer at home. This is a great service. 14. Difficult to state - probably being on the board and active with the Friends when it still existed. 15. Walking from our house with our children to story hours with Mrs. Dunn years ago-at the Easton Branch. Yes, we have been library patrons for a long time, but we still enjoy walking to the Easton Branch to check out books. 16. I think the library is a great asset to the community. When I had small children, we used to go to the library all the time. Now that my children are grown, I am reacquainting myself with the library and enjoying it all over again. 17. The library is needed the most during poor economic times so that people have access to learning materials. 18. I just think the new library is a wonderful place to visit. I wouldn't want to see it closed because of budget. It-needs to be open every day. You could cut the hours of operation if needed. 19. It has been and continues to be a wonderful resource for my children who are now in middle school and high school. They have been regular library patrons since they were toddlers. The self- j service check out was a very exciting thing for them! As for myself, I often went to the main library to study when I was in law school a few years ago and found the upper floor reasonably quiet and peaceful. 20. I believe it is very important to our community to provide library resources and facility for the public to utilize. In these difficult economic times, the resource of a local library can be the lifeline to community outreach and support. 21. My daughter learned to love books here. She bounds into the library and heads right for the adolescent series section and consults the librarians on her own. I love to.browse the "quick picks "section and use the library regularly. 22. Could you offer a conference area for meetings and charge a small fee? We'd hold our book group there if there was a place for us to talk and bring our own tea or coffee. 23. Best in every respect! Thanks! 24. I really like the customer service, cleanliness, easy access to everything, and having a copy machine for convenience since I use it often. 25. Easy way of finding books. 26. I have been coming to the Library for 48 years. Helping to grieve the death of father. (Should this be left in?) 12 27. The Children's section is the best because it is made for kids to have a fun time. 28. I get help with my computer skills when I am constructing a project online!!! On the other hand, there is too much loud talking from the school kids at the main level computer arcade, or even in the main reading room. There is no authority figure to quiet them. 29. Oh my goodness, there are so many how should I begin? #1 expertise and availability of research librarians; #2 ability to improve my life situation by internet availability for help and research on w.w.w. for health, finances, everyday living, commuter information, ecology/recycling; #3 the enjoyment of classical/jazz CD's and educational DVDs i.e. computer instruction, that I personally can't afford. i 13