HomeMy WebLinkAboutAgenda Packet - LB - 1974.02.19 AGENDA
�- FEBURARY 19, 1974
TRUSTEES PRESENT:
TRUSTEES ABSENT:
BILLS:
Warrants: $7,495.45
Special Fund: $1,394.22 '
MINUTES OF THE MEETING OF JANUARY 15, 1974.
LIBRARIAN'S REPORT:
CORRESPONDENCE:
OLD BUSINESS :
Easton Drive Branch
NEW BUSINESS:
ADJOURNMENT:
NEXT MEETING SCHEDULED FOR MARCH 19, 1974.
1974
JANUARY FEBRUARY MARCH
Sm T W T F S 5 M T W TF 5 $ M T W T F 5
1 2 3 4 5 1 2 1 2
6 7 9 101112 3 4 5 6 7 8 9 3 4 5 6 7 8 9
131406 17 I8 19 10 11 Jz 13 14 15 16 10 ll}j 13 14 15 16
20 2l TTT111111 23 24 25 26 11 B(299-2l 22 23 17 IB{IT+)20 21 22 23
27 28 29 30 31 24 25 27 28 21 25 0 27 28 29 30
31
APRIL MAY JUNE
1 2 3 4 5 6 1 2 3 4 1
7 8 '1 11 5 6 7 8 9 1011 2 3 4 5 6 7 8
1415p617181920 1213}415161718 9 10}1,12131415
21 22 24 25 2ti 21 19 1122 23 24 25 16 17 8 19 20 21 22
p 28 29 30 26 27 29 30 31 23 24 26 27 28 29
30
JULY AUGUST SEPTEMBER
1 2 3 4 5 6 1 2 3 1 2 3 4 5 6 7
7 84 0111213 4 5 6 7 8 9 10 fl 9}C�l1121314
14 i17 18 19 20 11 12 1<15 16 1
7 1
5
16018 l9 20 21 -
21 224 25 26 27 18 l94 zl 22 23 24 22 23',2 25 26 27 28
28 29 30 3t 25 26 Z7 28 29 30 31 29 30
OCTOBER NOVEMBER DECEMBER
1 2 3 4 5 1 2 1 2 3 4 5 6 7
6 7 9 10 11 12 3 4 5 6 7 8 9 8 9 A 11 12 13 14
13 14 IS IE 17 18 19 10 1E1�}.�,ll��'213 I4 15 16 15 16(,1,e7!218 19 20 21
207 28 29 30 31 21 26 247 25 6 201 28 29 30 29 30 3126 27 28
MINUTES OF THE MEETING
OF THE
BURLINGAME PUBLIC LIBRARY BOARD
January 15, 1974
CALL TO ORDER:
The regular meeting of the Burlingame Public Library Board was called to order by
Chairman De Martini on the above given date at 7:30 P.M.
ROLL CALL:
Trustees Present: Trustee DeMartini, Trustee Hechinger, Trustee Phelan, Trustee Lynes
Trustees Absent: Trustee Cohendet, excused, on business trip
Also Present: Mr. Carter Lowrie, Journalist from the Boutique/Villager
BILLS:
Special Fund bills totaling $338.20 were ordered paid on a motion by Trustee Phelan,
seconded by Trustee Hechinger and unanimously carried by those trustees present. On
a motion by Trustee Hechinger, seconded by Trustee Lynes and unanimously carried by
those trustees present, warrants totaling $5,290.52,were ordered paid.
MINUTES:
Minutes of the meeting of December 18, 1973, were approved and ordered filed.
LIBRARIAN'S REPORT:
The Librarian's Report was read and some discussion was held on the Librarian's comments
regarding the energy crisis and his methods for conserving power.
CORRESPONDENCE:
A letter from the Burlingame Art Society, along with a generous donation of $150.00 was
received. The money will be used to purchase art books to add to the library's collection.
A letter was received from Mr. Charles G. Delgado of 413 Howard Avenue, Burlingame.
Enclosed was a check in the amount of $50.00 which Mr. Delgado stated that he wished to
add to the library fund for purchase of books and to cover costs of running the library.
Through a program sponsored by Viking Press, the library received the following gifts:
Mr. and Mrs. Donald M. Pedersen, 2856 Hillside Drive, Burlingame.......$15.00
Mr. and Mrs. Robert L. Wyman, 649 W. 42nd Avenue, San Mateo............$ 5.00
OLD BUSINESS:
Easton Drive Branch: The Librarian reported results of his presentation of the preliminary
plans for the refurbishing of Easton Drive Branch Library at the City Council Study Session.
The plans were tentatively approved pending a formal recommendation of the Library Board.
A letter has been drafted and will be forwarded to the City Council.
NEW BUSINESS:
The promotional appointment of Mrs. Helen C. Ward to the position of Library Assistant II
was recommended by the California State Cooperative Personnel Services and approved by the
Burlingame City Council. It was moved by Trustee Hechinger and seconded by Trustee Phelan
that Mrs. Helen C. Ward be appointed to the position of Library Assistant II. The motion
was unanimously carried by those trustees present. A letter of congratulations will be sent
to Mrs. Ward by the Secretary of the Board.
ADJOURNMENT:
On a motion by Trustee Hechinger, the meeting was adjourned at 8:30 P.M. with the next
Board meeting scheduled for February 19, 1974.
Respectfully submitted,
George Paul Lechi�L
Clerk of the Board
GPL:jq
LIBRARIAN'S REPORT
February 19, 1974
The amount of electric power used was 15.4% less than that of the same period
last year, though the cost was 8.4% more. The gas was 9.3% less but costs 5. 1%
more. All of the stack lights are now independently switched and this should
show up in perhaps a 57..or more decrease in the use of electricity. The chiller
(air condition) has not been on this month.
Circulation decreased 7.3% over January 1973. This probably was not very
significant as January 1973 was 9% above January 1972.
Circulation for January for years 1964 to 197 +
1964 1965 1966 1967 1968
Main 22,790 22,694 22,885 23,013 25,328
Branch 8,331 7,645 7,282 8,400 8,676
Total 31, 121 30,339 30, 167 31,413 341004
Traffic 34,491
1969 1970 1971 1972 1973
Main 24,980 22,401 24,884 24, 113 27, 197
Branch 8, 1 2 7,280 6087 61010 5, 590
Total 33, 152 29,791 31,271 30, 123 32,787
Traffic 32,358 31,075 31,330%', No Count 36, 162
*Error in Due to
Count Construction
�. 1974
Main 25,452
Branch 5, 102
Total 30,551+
Traffic 33,221
The table shows the decrease in circulation at the Branch due to the development
of the school libraries. It also illustrates the gradual increase at the Main.
Statistical sheets show the registration increased from January 1973 (17,762) to
January 1974 ( 18,225) a total of 463 or 2.7%. The increase in the patrons from
January 1964 ( 13,028) to January 1974 ( 18,225) is a total of 5, 197 or 40% increase.
REFERENCE DEPARTMENT:
Mrs. Molder gave a book-talk to the Burlingame Women 's Club on the 10th of January.
Mr. Wickliffe attended the monthly Peninsula Library System reference meting at
San Mateo Public Library on January 24th.
During January, Mr. Escoffier did extensive weeding in the Reference collection
covering his specialties in the 700's, as well as some obviously needed weeding
in the 600's. Replacement, updating and discarding are being considered for the
volumes pulled.
Mrs. Molder has been working with Mrs. Mary Lang on expanding and reorganizing the
LOVE project, and attended a meeting for this project on January 31st . .
A Business Newsletter was once again sent out to all companies or organizations
doing business in Burlingame. It is felt that the Newsletters are a significant
way . to let them know the library is here to serve them. .
2 _
AUDIO VISUAL DEPARTMENT:
State Library Audio Visual Consultant Wes Doak visited the Burlingame Public
Library's Audio Visual Department at Mr. Escoffier 's invitation on January 10th.
It was a most productive meeting, with Mr. Doak making a number of comments and
suggestions for improvement of services and equipment.
YOUNG ADULT DEPARTMENT:
A film preview was held on January 30th in preparation for the upcoming Amateur
Film Festival beginning February 5th. The Film Festival is the second annual
presentation of its kind at the Burlingame Public Library. It is expected to
have feature films presented during the weeks following the film festival on a
regular basis.
CHILDREN'S DEPARTMENT:
February is a month of holidays, Lincoln 's birthday, Washington ' s birthday, and
specially designated weeks--Chinese New Year and Black History Week. Bulletin
boards and book displays reflected these events.
On Tuesday, February 12th at the Main Library and Wednesday, February 13th at the
Branch Library, children were invited to hear stories and make valentines. Their
creations can be seen hanging on our Valentine Tree. The children hada Valentine
candy treat that was provided by the Burlingame Lions Club.
A number of book collections were sent to various schools to supplement to their
library collections. In addition, books on a particular school assignment given
to students of Burlingame Intermediate School were made available in the Children's
Room.
CITY OF BURLINGAME
BUDGET. EXPENDITURE
FEBRUARY, 1974
THIS TO BUDGET
MONTH DATE ALLOW, BALANCE
S-1 Salaries
M-11 Supplies 449.62 2,011 .18 2,520. 508.82
M-12 Postage & Printing 19.33 1,025.99 3,610. 2, 584.01
M-13 Light, Water, Heat, Power 689.49 6,018.43 9,240. 3,221 .57
M-14 Telephone 95.63 895.50 1,900. 1,004.50
M-16 Maintenance 586.13 2,705.17 4,600. 1,894.83
M-17 Books & Maps 3,663.69 27,290.77 45,050. 17,759.23
M-17A Periodicals 102.24 3,779.45 4,450. 670.55
M-17B Binding 163.25 1,022.75 2,500. 1,477.25
M-17C Cataloging 167.60 1,362.35 2,500. 1, 137.65
M-19 Convention -0- 63.74 275. 211 .26
M-19A Auto Allowance 13.20 105.80 300. 194.20
M-19P Personnel 8.64 274.79 250. 1(,24•79>
M-19T Trustees -0- 16.13 125. 108.87
M-20 Dues to Library Associations 24.00 298.25 275. <23.20
M-21 Miscellaneous -0- 41 .92 100. 58.08
M-24 Typewriter Repairs -0- 145.29 350. 204.71
M-27 Comp. Insurance -0- -0- 2)000. 2,000.00
M-28A Contracts 608.33 5,341 .09 81400. 3,058.91
M-28B PLS Contract -0- -0- 2,400. 2,400.00
C-90 252.95 534.59
Capital Expenditures •
Rt 3 0. 38,E-56,g�
TOTAL BEFORE SALARIES 6,844. 10 52,933. 19 ;
TOTAL AFTER SALARIES
STATISTICS FOR JANUARY 1974
CIRCULATION: MAIN BRANCH
Books, Adult Non-Fiction 10, 753 1,15U
Child Non-Fiction 1,652 6o9
Adult Fiction 8,478 2,097
Child Fiction 1,859 785
TOTALBOOKS. . . . . . . . . . . . .22,7x+2. .. . . . . . . . .. . . .4,;9
Periodicals 1,338 453
Subtotal . . . ... . . . . . ... . . . . . .. . .24,080.. . . .. . .. .. . :.5, 102
Phonograph Records 1, 147 -
Slides 4 -
Art Prints 54 -
Cassettes 125 -
Films 34 -
Equipment Loaned 8 -
TOTALCIRCULATION. . . . . . . . . . .. . .25,452. . . . . . . .. ... . .5, 102
GRAND TOTAL CIRCULATION, BRANCH & MAIN. . . . . . . .. . . . . . . . . .30,554 (1973 Circ: 32,787--7.3%
Average Daily Circ., Main: 943 decrease)
Average Daily Circ., Branch: 196
TOTAL DAILY CIRC . AVERAGE. . . . . 1, 139
TRAFFIC :
Total Traffic, Main: 26,808 Daily Average Traffic, Main: 957
Total Traffic, Branch: 6,413 Daily Average Traffic, Branch: 257
TOTAL TRAFFIC. . . . . .33,221 TOTAL DAILY AVERAGE. . .. . . 1,
REFERENCE STATISTICS:
Reference Questions: Circulation Loans: A/V USE TALLY:
By Phone: 512 To BPL from PLS: 159 To PLS from BPL: 54 Microfilm Use: 10
In Person: 1, 193 To BPL from ILL: 31 To ILL from BPL: 36 A/V Equip. Use: i62
� TOTAL. . . . . . . 1,705 TOTAL BORROWED..190 TOTAL LOANED. . .TO TOTAL A/V USE. . . 172
REGISTRATIONS: ADULT CHILD TOTAL
- Membership - 1/31/74 tT745 3,321 t ,71_6Z PLS PATRONS
Additions - January 1974 409 4o 449 TO DATE: 2, 588
Withdrawals - January 1974 366 33 390 Increase of: 87
TOTAL REGISTRATIONS - 1/31/741T+,$$$ 3,328 18,125
ACCESSIONS & WITHDRAWALS OF BOOK STOCK: AS OF CAN- GRAND TOTAL AS
12/31/73 ADDED CELLED OF 1/31/74
Adult Non-Fiction 115115-,42'�_ 507- 350 115, 57
Child Non-Fiction 17,613 167 307 17,473
Y.A. Non-Fiction 2,911 15 16 2,910
Adult Fiction 40, 194 131 9 40,316
Child Fiction 13,805 121 515 13,411
Y.A. Fiction 2,937 9 0 2,946
TOTALS. . . . . . . . . 192;$84 9 7 1, 197 192, 3
Net Decrease in Book Stock: 250
Included in above figures: 111 gift books and 613 new books
Pamphlets Added: 308 Maps Added: 0
Pamphlets Discarded: 0 Maps Discarded: 0
TOTAL. . . 10, 110 TOTAL. . .937
RECORDINGS: AS OF 12/31/73 ADDED DISCARDED AS OF 1/31774
78's 1,010 0 2 _f
451s 204 0 0 204
33 's 3,047 72 10 3, 109
TOTAL. . . . . . . . . ;,,261 72 12 ,321
DEPOSITED WITH CITY TREASURER: MAIN: ,792.37
BRANCH: 204.65
TOTAL: $1,997.02
,�. a .«(
r%
Workshop for Library Assistants
Special Libraries Association
January 24, 251 1974
The workshop for Library Assistants was a worthwhile
experience because it provided for the following :
Background One session was devoted to the history
knowledge of libraries and an overview of the present
library field in the United ;Mates. Differ-
ent types of libraries , their funding, and
clientele were discussed; and information
on the variety of materials available in
libraries was presented.
Instruction on Several sessions were designed to Mach
library funs specific information on particular functions
tions within the library. Instruction was given
on the use of the catalog, the catalorring
process, and the meaning of the parts of a
catalog card.
Steps required in ordering various
materials such as books , pamphlets , period-
icals , and documents were explained and
publications containing "where to order"
`.. information were discussed.
Note : I believe that awareness of the
opera6ions of other dep!-:rtments enables one
to have a better understanding of hoi-, on6 i s
own job relates to the total ::ork flow of
the library.
The above sessions were particularly
helpful in adding further insights to my
knowledge of the various departments in the
Burlingame Puolic Library.
Exposure to One session dealt with the use of the
new ideas computer in the library. The following
departments : Circul:.tion, Serials , Reference ,
Acquitions ,, and Catalo -ging were each dis-
cussed in terms of they-uype of input which
could. be "fed" to the computer, the result-
ing output , and how it could be utilized.
Opportunities for Several discussion sections were
problem solving scheduled which allowed participants
to bring up que:,tions regarding areas
of concern in their particular libraries.
Inspiration The speakers of the 'last hour challenged
the library assistants to look for Trays to
further the primary purpose of library work
in providing service to those who use the
library. Specific ideas of promoting good
public relations were suggested.
On the whole, I felt the workshop was very ' stimulating
and I appreciated the opportunity to attend.
Marilyn Morrison
Periodical :department
Burlinjane y ublic Library
Sixth Two-day Workshop for Library Assistants Jan 24-25/74
Helen C. Ward Library Assistant II Burlip-ame Public Library
The recent Special Libraries Association workshop session for library assistants held
on the USF campus proved to be a very practical as well as inspiring experience which
I thoroughly appreciated.
The recurring emphasis of each speaker was service to the reader and good public
relations - the importance of the library assistant, especially at circulation
desk, to convey the willing or inc=Lferent attitude of the library - how do
you want the public to .regard your library ? "
Aside from the learning aspects of the workshop session, it was most revealing to see
"woman power" (if you will) in the library - from Reno, Nevada to Monterey -
with the diversity of backgrounds and present positions. Among us were
library .ssistants working with sophisticated machines and offices in industry
to our own Bud Harrison's wife Dolores who is trying to set up a one-person
office library for Coen Company in Burlingame. Thursday I had lunch with
another one-person 'librarian' despairing at the carelessness of the 25 lawyers
of her law office. We met two other members of our Peninsula Library System -
one from Millbrae and a very vocal efficiency expert from Foster City. At one
of the discussion groups, the lone 'librarian' of the Bureau of Jewish Education
complained that she had limitless funds to buy books but none to hire needed
help. Then' we had the black library assistant from Lane Medical Library who
raised her hand every 20 minutes or so with " may I ask a question? " and
proceeded to disprove someone's point.
The attendance by category - 105 registered - 601'o from special libraries
30% " academic Libraries
loo " public libraries
Both luncheons were delicious - served in faculty cafeteria and with no delays
The after-lecture discussions were informative - chiefly an airing of each others,
procedures and problems. The tendency was to discuss obtaining research
material for patrons, chiefly members of the various companies represented.
However, we all have the same problems of funding and vandalism and loss of
books s the Lawrence Laboratory at Livermore loses $6000 .to $10,000 worth of
C
library material annually - with their own personnel as patrons Z
At registration one picked up a name tag, luncheon tickets and set of textbook,
registration list, schedule of discussion sections and evaluation-participant
questionnaire to be turned in at end of session.
Arleen Thompson of the Nuclear Energy Division of General Electric at San Jose acted
4 L'
as moderator. She must have, a drill sergeant in her former life. In her
brash eastern accent, she kept schedules and speakers from lagging.
Sister Mary Alma , now getting about on crutches but still her enthsiastic self, gave
a brief welcome and left us with the bit of information that knowledge is
now doubling every 5 years.
The first speaker, Thursday, was Scott McGinness - chairman of Nuclear Science Lab
at Livermore. He followed the text on history of libraries. Dapper with
waxed mustachios, his sense of humor made him easy to listen to. He used slides
to illustrate his points:
libraries divided by size and financial support - flashed slide of
rundown, one-room library in Arizona - followed by elegant,
3-storied, concrete-grilled library in Hermosilla, Mexico.
then, with tongue in cheek, he flashed a picture of a handsome library
in Nevada, with the main entrance completely hidden by a misplaced
pine tree that grew up after �jo many yearse
slide of Library of Congress showed seemingly unending drawers of card
catalog - remarked that Library of Congress is viewed by the world and is
actually our National Library but Congress considers it THEIR library.
In describing the physical make-up of a book, he began by demonstrating how to
open a new book - a rarely explained procedure today - the tendency being to feel
"who has time to open a book that carefully and why bother with a cheaply
bound book or paperback" - then he dramatically ripped off the book covers to
expose spine, binding, hinge and stitching and continued to take the book apart
by signatures.
He recommended we read "Future Shock" if we hadn't already, to emphasize the
remark made that knowledge, like people, places and things, is becoming
disposable.
;f e
Patricia Fisher - Serials librarian for IBM in Los Gatos - had us convinced that the
computer is the answer to all our drudgery --- if we have the funds
She illustrated the basic procedure to computer programming with large charts.
Emphasis was on the fact that information is entered only once and can be
programmed in various directions - be it cataloging, circulation, whatever-
Imagine a system in mechanized circulation, that faces the patron as he
checks out his books, with a record of his overdue books and unpaid
fines - this machine was demonstrated at CLA in December - to the tune
Of $859000 !
Chief purpose in these sophisticated systems is again to bring fast, efficient
service to the patron - obviously stressed. in industrial resource libraries.
Thursday a/m discussion I attended was lead by Janet Phillips - UC Medical Center Lib.
This library serves the students and anyone licensed in health services
Library Of Congress system is used as Dewey becomes too cumbersome in the
classification of the sciences
On copiers - very popular - users dislike microfilm i would rather copy a
paper and have it to keep-
their microfiche reader printer is fine but they cannot keep it updated
for lack of funds -
Bit of advice thrown out in this group i everyone in a library should know
how to type - not fast but accurately
Darlene Howard of Hewlett-Packard in Palo Alto and Verna Van Velzer of ESL , Sunnyvale
( Electromagnetic Systems Lab ) continued to instruct us, this time on
Acquisition of library materials
Sequer..ces Upon request for material - verify
check present collection
Cumulative Book Index
Books in Print
In requesting ILL - do not burden one library with all your requests
Stressed importance of reputable jobber
Verna stressed correct information in ordering
mutual confidence with jobber or purchasing agent
enumerated aids for ordering which tended to be heavily
scientific and technical though she mentioned a $15.00
annual subcription to "What's groing on around the world"
published by Smithsonian Institute dealing with on-going
research and ho-rt-lived phenomena like oil spills, new
tribeseetc.. (Sr;emed practical and useful for BPL)
next were listed sources of oui; of print material - among then
one of Marilyn's standby: - USBE
i�
Thursday p/m discussion was chosen with Karen Scannell, chief of the 26 branches
of San Francisco City Library.
All San Francisco libraries use self-charge system - takes time and patron's
writing'i.�, often illegible
Mini-computer is being used in Marin county
3M checkout alarm is used in Hayward. ( county lib ?
"Skeleton-in-closet" aired by SSF personnels busy work at SSF - tally circulation
on book pockets to determine discards - basement full of discards
waiting disposal
Janet Phillips, cataloger at UC Medical Center, opened lecture on Organization of
library materials with - " make books available then make them findable."
Following the text, she gave detailed and expert lesson on classification,
reason for the catalog and what the reader is to understand from the
information on catalog cards.
Meg Linden from the Standard Oil office in San Francisco continued the lecture - also
following the text closely.
Pointed out that type of system is not important as long as library
is consistent
Reminded us of tendency of patrons not to ask -(if they don't find it, we
must not have it) -
thereforet have the most information possible for self-help in catalog
Friday a/m discussion we chose with Harriet Collopy of S.F. Library Business office
This department deals mainly with insurance, marketing, stocks and bonds,
graphic arts
Clipping file maintained in Manila envelopes of pertinent newspaper articles
on persons, events or syndicated columns - like Sylvia Porter or Money Tree
Magazines in business office do not circulate
Serve approximately 500 patrons daily - no telephone service
Book _loss tremendous - businessmen tear out pages of Standard and Poor
Friday afternoon lecture on Library Services - Circulation and Public Relations,was
naturally my field day
r
Both Raphaella Kingsbury of Berkeley Lab and Marian Bourke of State Library at Sacramento
stressed public relations as most important in staff member's ,job.
Emphasized: Treat patrons tactfully
Orientation for new readers - Locations, circulation policies,
loan periods, fines, use of catalog
Library assistants should know alphabet - recognize foreign
markings - ex: � or
Remember layman does not always understand
Be prepared to communicate in the same language :
catalog (Sears ? ) - book collection
main entry (front door) - author card
call # ( tel. number) - classification
charge (how much ?) - check out
Emphasis on good will of patron
At time of check out - emphasize due date
Know your patrons - what are their needs
Convey willingness to help
Public relations: printed version - Anything that promotcs use of library
. or good relations
Clear, attractive signs that really help locate
Book lists
Fact sheet on library
PLEASE no smoking
After turn3ngxthe evaluation sheets, we were given a tour of the University Library-
Gleeson Library. Perhaps thb rarebooks collection in the Donohue Room was of most
noteworthy interest. In a setting of elegant red plush carpeting, the University takes
pride in owning one of the first editions of Sir Thomas More's " Utopia ". On special
display at the time were title pages done by Jane and Robert Grabhorn.
We also had just enough time to race over to Sutro Library and beg the librarian on duty
to let us peek into the locked Rare Collections room. Two or three illustrated
manuscripts were open for us to glance ato After all it was 5 o'clock and-Friday
afternoon and she had already closed her desk.
############`V
To paraphrase architect Tom Hsieh's remarks in Sunday's Examiner :
In the library field, I'm only a. library assistant among librarians, but
I've never considered myself second.-class -
after all, that's what libraries need - efficient, courteous, willing
library assistants !
Qaotes from the speakers:
(My favorite)
Meg Linden: cataloger Standard Oil, S. F.
.,Even the most routine filing should not be done asleep !
Scott VcGinness: Livermore Nuclear Science Lab
All people are important
It is not so much what we say but how we say it that
represents our library
Patricia Fisher: IEU Los Gatos
,The computer is not reducing employment - rather it is
changing the type of work to be done
Aileen Tho=son: Nuclear Energy Division, General Electric, San Jose
I've been in library work 33 years and I think I :know
everything - but I always learn something more at every
workshop
Raphaella Kingsbury: Lawrence Berkeley Lab
All public relations have to be based on trust
Admitting you don't know is a sign of honesty
Listen and "pass the buck" to the Reference Dept. ,
the library's private eye