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HomeMy WebLinkAboutAgenda Packet - TSP - 2018.04.12Traffic Safety and Parking Commission City of Burlingame Meeting Agenda BURLINGAME CITY HALL 501 PRIMROSE ROAD BURLINGAME, CA 94010 Council Chambers7:00 PMThursday, April 12, 2018 Members of the public may comment on any action or study item appearing on the agenda at the time it is called. Comments on other items should be made under agenda item #5. Provision of identifying information is optional but assists in preparation of the minutes. All votes are unanimous unless separately voted for the record. 1. Call To Order 2. Pledge of Allegiance 3. Roll Call 4. Approval of Minutes March 8, 2018 Meeting Minutesa. Meeting MinutesAttachments: Members of the public may speak on any item not on the agenda. Members of the public wishing to suggest an item for a future Commission agenda may do so during this public comment period. The Ralph M. Brown Act (the State-Local Agency Open Meeting Law) prohibits the Commission from acting on any matter that is not on the agenda. Speakers are requested to fill out a "Request To Speak" card located on the table by the door and hand it to staff. The provision of a name, address or other identifying information is optional. Speakers are limited to three minutes each. The Commission Chair may adjust the time limit in light of the number of anticipated speakers. 5. Public Comments: Non-Agenda 6. Discussion/Action Items Community B/PAC Update (Informational Only)a. Lot N Parking Structure Sizeb. Staff ReportAttachments: Development of Framework and Objectives for Working Session with Community B/PACc. PresentationAttachments: Page 1 City of Burlingame Printed on 4/2/2018 April 12, 2018Traffic Safety and Parking Commission Meeting Agenda Exploring the Feasibility of East-West Public Shuttled. Presentation Meeting Notice Attachments: 7. Information Items Engineering Division Reportsa. Staff Report LimeBike Burlingame Data Share Attachments: Police Department Reportsb. Farmer's Marketc. TSPC Chair /Commissioner's Communicationsd. 8. Committee & Sub-Committee Reports Downtown Parking (Martos & Wettan)a. Broadway Parking (Bush & Wettan)b. School Traffic (Londer & Israelit)c. 9. Future Agenda Items 10. Adjournment NOTICE: Any attendees wishing accommodations for disabilities please contact the City Clerk at 650-558-7203 at least 24 hours before the meeting. A copy of the Agenda Packet is available for public viewing at the City Clerk's office, 501 Primrose Road, from 8:00 a.m. to 5:00 p.m. before the meeting and at the meeting. Visit the City's website at www.burlingame.org. Agendas and minutes are available on the site. NEXT TRAFFIC, SAFETY & PARKING COMMISSION MEETING: May 10, 2018 Page 2 City of Burlingame Printed on 4/2/2018 1 TRAFFIC, SAFETY AND PARKING COMMISSION Unapproved Minutes Regular Meeting of Thursday, March 8, 2018 1. CALL TO ORDER 7:03 p.m. 2. PLEDGE OF ALLEGIANCE TO THE FLAG 3. ROLL CALL MEMBERS PRESENT: Israelit, Londer, Martos, Wettan MEMBERS ABSENT: Bush 4. APPROVAL OF MINUTES Motion: To accept the minutes of February 8, 2018 with the following edit: • Item 6b, page 5, paragraph 3 – revised to clarify there is a precipitous difference in the parking capacity between earlier in the week versus Thursdays and Fridays. M/S/C: Wettan/Londer; 4/0/0 5. PUBLIC COMMENTS – NON-AGENDA Manito Velasco inquired about the visibility concerns he mentioned at the January TSPC meeting regarding the intersection of Mills Avenue and Highway Road. He felt visibility continues to be a problem due to vehicles parking in close proximity to the corner and urged staff to review the location. Mr. Velasco mentioned visibility concerns at Highway Road and Oxford Road too. He stated the new crosswalk is great but the approach is typically blocked by a large vehicle. Lastly, Mr. Velasco said while traveling on Broadway towards the overpass, the number three lane directs drivers into the bike line as you drive at an incline toward the on-ramp. He requested staff find a better way to guide drivers and bicyclists. 6. DISCUSSION/ACTION ITEMS Chair Martos asked and received consensus from the Commission to move item 6b forward 2 on the agenda as the first item of discussion. The subsequent discussion items resumed in the order shown on the meeting agenda. b) Downtown Parking Mr. Wong provided a presentation to the Commission regarding downtown parking and touched on the goals of this discussion, current downtown parking conditions, and the subcommittee’s downtown parking proposal. He explained the goal is to keep the parking conversions even between long-term and short-term spaces and provided the following proposal: Convert the 91 long-term spaces to short-term spaces at the following locations: • Lot A-3: (north side of Donnelly Avenue) • Lot C: (south of Donnelly Avenue, behind Gap, Copenhagen, etc.) • Lot W: (north of Howard Avenue, behind Vinyl Room, Rasa, etc.) To balance the shift of long-term to short-term spaces, the committee would also convert over 85 short-term space at the following locations into long-term spaces: • Lot B-1: (south of Chapin Avenue, near Fidelity) • Lot K-1: (north of Burlingame Avenue, adjacent to AT&T building) • Lot O: (east of California Drive, near Royal Donut) • Chapin Avenue: (west of Primrose Road, closer to Main Library) • West Lane: (east of California Drive, near Caltrain Station, Honda Dealership lot) • South Lane: (east of California Drive, near Caltrain Station, Honda Dealership lot) • Howard Avenue: (west of California Drive, near Tomokazu, Coconut Bay, etc.) Mr. Wong indicated he also spoke with Parking Enforcement regarding the proposal. He said Parking Enforcement staff felt the conversion could be accomplished quickly and efficiently, but they expressed concerns with queuing and enforcement in Parking Lot W. Commissioner Wettan asked about the cost of a parking meter and suggested new meters might be an idea to mitigate Parking Enforcement’s concerns related to Lot W. Mr. Wong indicated he would find out and get back to the Commission. Chair Martos opened public comment. Eddie Sohirad, owner of the olive oil store, stated parking has been an ongoing issue for Burlingame retailers. He also indicated he is affiliated with Citifyd, an app designed to assist drivers find and purchase parking, and encouraged the use of it. The owner of a hair salon on Donnelly Avenue expressed her concerns about the lack of long-term parking for employees as most parking spots are taken by 8:30 a.m. She felt 3 this was a deterrent for prospective part-time employees and a disruption to business. In closing, she requested not to reduce any of the long-term parking spaces in Parking Lot A-3. Commissioner Londer requested the lots be better identified (2-hour, 10-hour, etc.) and suggested color coding long and short-term spaces. The Commissioner’s engaged in a short discussion regarding the conversion of long-term and short-term spaces and crafted the following motion. Motion: To recommend the staff ’s proposal for reallocation of spaces in the downtown subject to the suggestion that we take three more long-term spaces on Chapin, toward the middle of the street, as well as one more in K-1, one more in Lot O, and one more in the area of Howard and California Drive to even the conversion to 91 for 91. M/S/C: Wettan/Londer; 4/0/0 a) Parking Restrictions for Burlingame Avenue (ECR to California Drive), and the 1100 blocks of Chula Vista Avenue, Laguna Avenue, Paloma Avenue, and Capuchino Avenue Mr. Wong provided a presentation to the Commission regarding a proposal to amend the Burlingame Municipal Code (BMC), Chapter 13.52.020, to include parking restrictions along Burlingame Avenue (ECR to California Drive), the 1100 blocks of Chula Vista Avenue, Laguna Avenue, Paloma Avenue, and Capuchino Avenue from 4:00 a.m. to 6:00 a.m. various days of the week. He explained that the parking restrictions would allow for adequate street sweeping. Chair Martos suggested Mr. Wong check with the City Attorney on the wording in the BMC for the parking restriction specifically for Carmelita Avenue. He then opened public comment prior to moving forward with a motion. Manito Velasco, a resident on the 1200 block of Capuchino Avenue, inquired about the process to include street sweeping on his block. Mr. Wong indicated he would get back to him with the information. He also pointed out some discrepancies in items 6 and 10 of the proposal related to parking restrictions on California Drive and Chula Vista Avenue. Mr. Wong indicated he would review the language and make the appropriate edits. Motion: To accept the recommendations of staff for the parking restrictions on the various streets indicated, with the caveat that the language is cleaned up, and also take a look at item number 6, California Drive, as suggested by Mr. Velasco and also make sure it’s in line with the City Attorney’s blessing and then recommend this to City Council. M/S/C: Londer/Wettan; 4/0/0 4 c) Parking Capacity for Proposed Parking Garage on Lot N Mr. Wong provided a presentation regarding the proposed parking garage on Lot N, with a focus on the lot capacity. He stated the goal of the discussion was for the TSPC to recommend the number of spaces in the proposed parking garage. He provided the following information regarding the number of proposed parking spaces based on each level of the proposed parking garage. Location Number of Spaces Lot F 100 Lot N 105 Total of existing spaces 205 Proposed Parking Garage Ground Floor 70 2nd Floor 79 3rd Floor 79 Subtotal of Proposed Spaces (1st Three Floors) 228 4th Floor 79 5th Floor 81 Total of Proposed Spaces (All Floors) 382 There were no public comments. The Commission engaged in a short discussion to which they were all in agreement and provided the following motion. Motion: To recommend to Council that the parking garage on Lot N be five levels. M/S/C: Martos/Wettan; 4/0/0 After the vote, Commissioner Wettan stated the subcommittee would write up the recommendation and rationale behind the recommendation for City Council. 7. INFORMATION ITEMS a) Engineering Division Reports Mr. Wong provided updates on the following Public Works – Engineering projects and activities: • Carolan Avenue Complete Streets – Project is substantially complete. • South Rollins Utility Improvement Project – Project is substantially complete. 5 • California Drive Complete Streets – Phase I – Designer working on addressing City and Community B/PAC comments. • Lime Bike – Data for February’s activity was not provided; will be provided next month. • California Drive Roundabout Project – The bid opening for the project was on February 21. Staff is reviewing the bid package from the contractor. Project set to start in the summer. Mr. Wong indicated the traffic control plan would be shared with the Commission. • Broadway Grade Separation – The Peninsula Corridor Joint Powers Board (JPB) and their consultant are working towards draft preliminary plans. An update to City Council will be provided sometime in the summer. Staff continues to have monthly progress meetings with the JPB team. • TSPC Safety Brochures – Final brochure for pedestrian crosswalks has been completed and shared with the Commission. • Grant Opportunities – Table of public funding sources for pedestrian and bike programs in San Mateo County was provided to the Commission for review and future discussions. • Revisions to Chapter 13.52 Bicycles of BMC – Item to be on City Council Agenda in March. • TSPC Email Communications – No new communications. • TSPC Priority List (Updated March 2018): TSPC Led Effort 1 Downtown Parking Strategies 3/8/18: Item 6b 2 Downtown Modal Access 3 Grant Opportunities 3/8/18: Item 7a 4 Bike\Ped Plan Update: fwd to BPAC 5 SR2S Review 6 School Traffic Issues 7 California Complete Streets 3/8/18: Item 7a 8 Neighborhood Traffic Calming 9 Broadway Parking 10 Public Shuttles/Transit 11 ECR Corridor (ECR Task Force) 12 Bay Trail 13 Intro to Paving 6 14 Halloween Traffic Impacts (July) 15 Parking and traffic considerations w/Planning Staff Update via Report 1 Caltrans’ ECR/Floribunda 2 Hoover School Update 3 Downtown Parking Strategies 3/8/18: Item 6b 4 City Hall Traffic Calming/Floribunda 5 California Roundabout 6 General Plan – Circulation Element 7 Bike\Ped Plan Update: fwd to BPAC 8 Rec Center Parking 9 Carolan Complete Streets Update 3/8/18: Item 7a 10 Grant Opportunities 3/8/18: Item 7a 11 Grade Separation 12 San Mateo's Peninsula Ave OC 13 School Speed Limit Updates 14 Burlingame Point - Bay Trail 15 School Safety Improvements 16 California Complete Streets 17 Traffic Brochure (one outstanding) 3/8/18: Item 7a 2018 Agenda Item Action Status 1 Chap. 13.52 of BMC To City Council in March 2018 2 b) Police Department Reports Corporal Orloff provided an update regarding traffic collisions. He indicated there were18 documented collisions, which is a decrease from last month. Of the 18 collisions, Corporal Orloff stated four were minor injury accidents; there were no major injury accidents or fatalities. Corporal Orloff explained two of the collisions were due to driving under the influence, but no injuries resulted from the DUI’s. He also pointed out 2 of the 18 collisions occurred at 1255 California Drive. Corporal Orloff indicated the collisions at 1255 California Drive were due to vehicles backing out of the driveway into southbound traffic, which resulted in one felony hit and run. c) Farmers Market Commissioner Londer indicated there was no public feedback at the previous Farmer’s Market. He stated the next opportunity to participate in the Farmer’s Market is March 18. Commissioner Wettan said he thought he would be available. Commissioner Londer 7 stated he would send a reminder to his fellow Commissioners the Thursday prior to confirm participation. d) TSPC Chair/Commissioner’s Communications Chair Martos stated he provided a presentation to City Council of the TSPC priorities and received the following feedback: • Councilmember Ortiz indicated the number one complaint he receives is downtown parking. • Councilmember Ortiz said he rode Lime Bike and loved it but does not want to lose sight of bicycle safety and infrastructure. • Councilmember Keighran stated at one time there were east/west shuttles; she would like to see shuttles higher on the priority list. • Mayor Brownrigg requested a one sentence description for each priority so they know exactly what each entails. • Council requested TSPC discuss the parking structure and number of recommended levels. • Mayor Brownrigg indicated he wants to work with staff to hold a town hall meeting for the residents in the Lyon Hoag area regarding topics such as residential parking permits, traffic calming and the Peninsula Avenue overpass. Chair Martos indicated he will meet with Mayor Brownrigg tomorrow as part of their quarterly meetings to discuss the proposed town hall meeting and provide the Mayor with an update regarding the Commission’s discussion pertaining to downtown parking and proposed parking structure. Commissioner Wettan provided clarification as he felt the Mayor wanted TSPC to craft their priorities as goals. He also stated that Councilmember Beach expressed a desire for TSPC to be less involved in the “how” and more involved in the overall vision and master plan. Commissioner Londer noted that B/PAC is not listed as an agenda item as originally discussed and requested that it be added back on the agenda so the Commission may engage in discussion(s), if necessary. As a result, Chair Martos requested Mr. Wong speak to the City Attorney about B/PAC being a regular agenda item even if there is no specific topic listed on the agenda. He also suggested adding the B/PAC subcommittee to the agenda in order to receive updates from the subcommittee members. Commissioner Wettan suggested to attach the B/PAC agenda to the TSPC agenda packet to avoid any Brown Act concerns and pointed out an update from B/PAC under public comment does not allow for discussion—it is one way. He also requested the B/PAC subcommittee be added back as a standing agenda item. Mr. Wong confirmed he would discuss the suggestion to add the B/PAC agenda to the TSPC agenda packet with 8 the City Attorney. 8. COMMISSION & COMMITTEE REPORTS a) Downtown Parking (Martos & Wettan) No update; discussed in item 6a. However, Commissioner Wettan wanted to note that they have accomplished a great deal but felt the big outstanding item was coming up with a creative plan (especially for Thursday’s and Friday’s) related to employee parking. b) Broadway Parking (Bush & Wettan) No subcommittee update. Commissioner Israelit inquired about a law or regulation regarding vehicles that are legally parked but protrude into traffic, citing the angled parking on Broadway as an example. She stated larger vehicles extend beyond the parking stall, making it difficult for two cars to travel down the thoroughfare. Corporal Orloff was unsure of the exact code but was confident there is an applicable section in the California Vehicle Code. Mr. Wong indicated he would look into it and also explained an adjustment to the angled parking spots would result in a loss of parking stalls. c) School Speed Limits (Israelit & Londer) Commissioner Londer indicated there is no update regarding the concerns surrounding student drop-off at Washington Elementary School on Anita Road that was shared last month by Vice-Chair Bush. Chair Martos mentioned the successful implementation of school speed limit reductions (15 MPH) on Quesada Way, Cabrillo Avenue and Cortez Avenue and suggested Anita Road may be another good candidate. Commissioner Israelit suggested proactive reoccurring meetings with school principals. Commissioner Wettan suggested they invite the appropriate School District representative(s) to a TSPC meeting as he felt it may be difficult to schedule meetings with the various principals. He also suggested identifying a central School District employee such as Rusty, who currently sits on the B/PAC. Commissioner Londer agreed to reach out to Rusty as a first step. 9. FUTURE AGENDA ITEMS • B/PAC Bike and Ped Master Plan • Safe Routes to School (McKinley School) • Public Shuttles (east/west route) • Possible joint TSPC and B/PAC working session 10. ADJOURNMENT 9:15 p.m. 1 STAFF REPORT AGENDA ITEM NO: 6.b – Lot N Parking Structure Size MEETING DATE: April 12, 2018 To: Honorable Mayor, City Council and Planning Commission Date: April 12, 2018 From: Traffic, Safety and Parking Commission Subject: Item 6.b - Lot N Parking Structure Size RECOMMENDATION The Traffic, Safety and Parking Commission (TSPC) recommends the construction of a 5-story parking structure on Lot N as part of the Village at Burlingame project. BACKGROUND In Item 6.c. of the March 8 TSPC meeting, the topic of parking capacity for the proposed garage on Lot N was discussed. The discussion was led by the Downtown Parking subcommittee members, Howard Wettan and John Martos. The commission was asked to consider whether 3, 4, 5 stories is appropriate and provide a justification. The following is the conclusion of their discussion which passed with a vote of 4-0-0. DISCUSSION The TSPC commission considers three pieces of information to draw their conclusion for the right size of the potential structure. They were 1. Increase in downtown parking from Monday thru Friday based on the data taken in 2017 2. Consider a higher parking demand with the redevelopment of the Howard Ave area 3. Potential conversion of a downtown core surface lot to public open space if the demand for parking decreases in the future For Item 1, the TSPC parking data showed an increase in parked cars of approximately 175 in the downtown lots on Friday as opposed to Monday. The rule of thumb is to reserve 15% of the maximum parking spaces for high volume times. Thus, adding 15% to the current capacity on Lots F & N led the commissioners to conclusion of a 5-story parking structure on Lot N. With the 5-story parking garage there will be a total of 388 spaces, an increase of 160 spaces over the existing spaces in Lots F and N (205 spaces). The construction of the first three floors (ground floor, 2nd floor, and 3rd floor) will yield 228 spaces. Lot N Parking Structure Size April 12, 2018 2 For Item 2, the commissioners felt that additional parking would be required south of as Howard Ave as this area is redeveloped in the future. For Item 3, the Commissioners considered the possibility that changes in technology and driving habits could reduce the demand for parking in the future, such as ten years from now. They concluded that, if this were to occur, the building of the garage to five stories and addition of spaces could create an opportunity to reclaim space in the center of town (Lots E and J) more quickly to use for public space. FRAMEWORK AND OBJECTIVES FOR BPAC WORKING SESSION DISCUSSION Traffic Safety and Parking Commission April 12, 2018 Suggestions Identify desired goals/outcomes of Working Session Generate draft schedule Determine how goals might fit into Bicycle/Pedestrian Master Plan Update EXPLORING THE FEASIBILITY OF AN EAST -WEST SHUTTLE DISCUSSION Traffic Safety and Parking Commission April 12, 2018 Goals Review the presentation providing a brief background on the City’s existing shuttles −Existing routes −Costs −Industry metrics Obtain public input Define community needs and purpose for shuttle Identify potential east-west routes Develop next steps Background Burlingame/Bayside Route −This shuttle is open to the general public and free to riders. This shuttle runs during commute hours, Monday through Friday. Background Broadway Millbrae Route −Free Service provided by Caltrain −Runs only on weekdays Background North Burlingame Route −This shuttle is open to the general public and free to riders. This shuttle runs during commute hours, Monday through Friday. Background Burlingame Trolley −Free Service provided by Burlingame, Broadway BID, DBID and certain hotels. −Runs seven days a week. Background Red Carpet Trolley −Serving the SSF and Millbrae hotels to the Broadway and Downtown Burlingame shopping areas (guests of certain hotels only). −Runs Sunday through Saturday. Background All Routes Background City Proposed Route Background Costs: −Single shuttle: $85/hour −Minimum six hour commitment −Annual cost: $125,000/year, assuming 5 days per week Industry metrics: Target cost: $8/rider (Commuter), $10/Rider (Community)* Target ridership: 15 riders/hr (Commuter), 8 riders/hr (Community) * Operating Only Costs, does not include any staff time to manage/market route Goals Review the presentation Obtain public input −For tonight’s meeting a meeting notice was included in E-news and in NextDoor. Use the input to develop an east-west route. Define community needs and purpose of shuttle Identify potential east-west routes Develop next steps −Additional public outreach −Survey −Future meetings Questions & Feedback The City of Burlingame CITY HALL - 501 PRIMROSE ROAD BURLINGAME, CALIFORNIA 94010-3997 PUBLIC MEETING NOTICE EXPLORING THE FEASIBILITY OF AN EAST-WEST PUBLIC SHUTTLE DISCUSSION On Thursday, April 12, the Traffic Safety and Parking Commission (TSPC) will have a discussion regarding the feasibility of an East-West public shuttle. The purpose of this discussion is to obtain initial input from the community about the necessity of this shuttle as well as identify potential routes. The TSPC meeting will start at 7:00 PM, on Thursday April 12, 2018 and take place in the City Hall Council Chambers. The staff report related to this discussion can be found by Tuesday April 10, 2018 at the following link on the City’s website: https://www.burlingame.org/government/commissions/traffic_safety_agendas_and_minutes.php Please contact Mr. Andrew Wong, Senior Engineer at (650) 558-7230 or via email at awong@burlingame.org with any comments or concerns in regards to the above discussion. Written comments should be submitted no later than 3:00 PM on Wednesday, April 11, 2018. 1 STAFF REPORT AGENDA ITEM NO: 7.a – Engineering Division Reports MEETING DATE: April 12, 2018 To: Traffic Safety and Parking Commission Date: April 12, 2018 From: Andrew Wong, Senior Engineer – (650) 558-7230 Subject: Item 7.a - Engineering Division Reports/Public Works Update RECOMMENDATION Staff recommends that the Commission receive a presentation by staff providing an update on various Public Works – Engineering projects and activities. BACKGROUND • Lime Bike – Data for February’s activity attached. • California Drive Roundabout Project – Anticipated start of construction in May. Updates can be found at: www.burlingame.org/roundabout. • TSPC Email Communications – No new communications. • TSPC Priority List (Updated April 2018): TSPC Led Effort 1 Downtown Parking Strategies 3/8/18: Item 6b 2 Downtown Modal Access 3 Grant Opportunities 3/8/18: Item 7a 4 Bike\Ped Plan Update: fwd to BPAC 5 SR2S Review 6 School Traffic Issues 7 California Complete Streets 3/8/18: Item 7a 8 Neighborhood Traffic Calming 9 Broadway Parking 10 Public Shuttles/Transit 4/12/18: Item 6d 11 ECR Corridor (ECR Task Force) 12 Bay Trail 13 Intro to Paving 14 Halloween Traffic Impacts (July) Item 7.a – Engineering Division Reports April 12, 2018 2 15 Parking and traffic considerations w/Planning Staff Update via Report 1 Caltrans’ ECR/Floribunda 2 Hoover School Update 3 Downtown Parking Strategies 3/8/18: Item 6b 4 City Hall Traffic Calming/Floribunda 5 California Roundabout 4/12/18: Item 7a 6 General Plan – Circulation Element 7 Bike\Ped Plan Update: fwd to BPAC 8 Rec Center Parking 9 Carolan Complete Streets Update 3/8/18: Item 7a 10 Grant Opportunities 3/8/18: Item 7a 11 Grade Separation 3/8/18: Item 7a 12 San Mateo's Peninsula Ave OC 13 School Speed Limit Updates 14 Burlingame Point - Bay Trail 15 School Safety Improvements 16 California Complete Streets 17 Traffic Brochure (one outstanding) 3/8/18: Item 7a 2018 Agenda Item Action Status 1 Chap. 13.52 of BMC To City Council in March 2018 2 Citywide Parking Restrictions To City Council in April 2018 DISCUSSION Some of these items may have been originally presented to City staff and/or the Traffic Safety and Parking Commission as public requests or comments. Items on this list are matters that would typically be addressed by City staff on an administrative level, or are City capital improvement projects. Matters that require broad public input or have a wide-spread impact are addressed as Commission “Discussion/Action Items” (TSPC Agenda Item 6). EXHIBITS • LimeBike Burlingame Data Share LimeBike - Burlingame Data Share  Thursday, March 1, 2018    Key updates on our proactive consumer education efforts as well as our  continued, steady ridership.    In this report, we have provided updates on:  -Consumer Education  -Customer Service  -Trip Data    If you have any questions about the report, please contact Megan Colford at  megan@limebike.com​.       Consumer Education:  -We held two high school helmet giveaways: one for BHS students at large,  one with the girls’ track and field team. We distributed helmets and chatted  about safety requirements for students.  -We are in touch with Rusty Hopewell about outreach for the middle schools  as well.    Customer Service:  -With the program in full swing, we received 130 calls total during the month of  February. This average of under 5 calls per day is less than some of our other  major markets in the Bay Area. Most questions were relating to redistribution  of bikes and questions about locking.  -After the first half of the month, our field operations team changed up our  process on the ground to ensure our pickups are within 2 hours from  receiving the dispatch. With these changes, our current response time is back  to our agreed-upon time.    Trip Numbers:  February rides continued the growth pattern in Burlingame!   Total: More than ​5,000 rides​ during February  -Average Ride distance: 1.21mi  Since our launch:  -4,500 vehicle miles saved!  -200,000 calories burned!  -3,700 lbs CO2 saved!       Heat Map, trips for overall month and specific ride map:        Hourly Rides starting in Burlingame (the highest points are 3pm and 4pm):